Bilingual Spanish Customer Service Representative - Remote in AR

Job Description

Job Description

Bilingual (Spanish/English) Member Service Representative – Remote (Arkansas Residents Only)
Arkansas Medicaid Service Center | Long-Term Temporary Opportunity

We are currently seeking Bilingual Spanish/English Customer Service Professionals for a work-from-home, long-term temporary position supporting the Arkansas Medicaid Service Center. This assignment has no set end date , offering stability and the potential for long-term career growth.

If you thrive in a fast-paced environment and enjoy helping others, this is a great opportunity to build a meaningful career in customer support within a growing, established organization.

What You’ll Do

• Handle high-volume inbound calls from Medicaid recipients regarding coverage and benefits
• Research and resolve customer inquiries, including referrals, policy reviews, and follow-ups
• Accurately document all interactions in accordance with procedures
• Communicate clearly and professionally with a diverse customer base
• Maintain composure and professionalism when assisting challenging callers
• Learn and navigate multiple computer systems (training provided)

Pay & Benefits

• Starting pay: $16/hour
• Advancement opportunity: Potential increase to $18/hour with advancement
• Company-provided equipment
• Opportunity for long-term placement and career advancement
• Health benefits package
• Paid time off
• Six paid holidays

Schedule

• Monday–Friday
• Must have open availability from 7:30am-5:30pm (You will be assigned an 8 hr shift within that range)
• Two 15 minute paid breaks and a 30 minute lunch

Minimum Qualifications

• Bilingual in Spanish and English (required)
• Typing speed of 25 WPM or higher
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• High school diploma or equivalent
• Minimum of 3 years of customer service experience
• Strong work history with reliable attendance
• Ability to multitask, prioritize, and problem-solve effectively
• Commitment to maintaining confidentiality

Additional Requirements

• Must reside in Arkansas
• Pre-employment drug screening required
• Criminal background check required
• DHS Child and Adult Maltreatment Registry checks required

Why Join Us?

This is an excellent opportunity to get your foot in the door with a well-established and growing organization . We offer a supportive environment, opportunities for advancement, and the chance to make a real impact by helping individuals access vital healthcare services.

Office Recruiters is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law.

Company Description

Office Recruiters is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law.