UX/UI Designer

Content Designer

Seeking a Content Designer to join our Experience Design team. In this role you'll help shape product experiences across a variety of digital tools while contributing to the evolution of content design at a global scale.

This role is ideal for someone who loves the craft of writing, enjoys solving complex product problems, and is excited about where content design is headed next--including the growing role of AI in how we design, create, manage, and govern content.

You'll be joining a team that's building not just content, but a content design practice.

Design content that helps people succeed

You'll work closely with product designers, product managers, researchers, engineers, and other partners to create clear, useful, conversational content throughout the user experience.

Writing and refining product content across complex digital experiences

Creating content that helps users understand what's happening, what to do next, and why it matters

Shaping content strategy alongside interaction and visual design

Contributing to content patterns, standards, and reusable approaches

Reviewing and improving experiences through a content design lens

Help build what comes next

We're interested in someone who can do the work and help advance the practice.

Help define how content design operates within a large product organization

Explore new ways AI can support content design workflows and product experiences

Contribute to content governance, standards, and best practices

Help establish patterns for AI-powered experiences

Partner on content operations, scalability, and localization challenges

Share ideas, tools, and approaches with the broader design community

Think globally: You'll help create content that works across dozens of markets, languages, and cultures-not just a single audience. This means thinking beyond English and partnering closely with teams responsible for translation, localization, and global deployment.

You'll also approach content through an accessibility and inclusive design lens, creating experiences that work for people with a wide range of abilities, needs, and perspectives.

This role will primarily support restaurant and crew-facing digital products while also contributing across other initiatives as business needs evolve.

You'll be an active participant in our Content Design Office Hours program and will have opportunities to collaborate across a wide range of teams and products.

Qualifications:

• Strong writing skills
• Exceptional command of the English language who understands how to make content feel natural, conversational, and clear.
• You should be able to:
• Write in plain language without oversimplifying
• Adapt voice and tone thoughtfully
• Distinguish between subtle shades of meaning
• Make complex concepts easy to understand
• Product thinking
• Understand that great content starts with understanding the problem, not polishing the solution.
• Recognize that effective content design is rooted in user needs, shaped through collaboration, and integrated throughout the product research, design, and development process.
• Recognize that great content works for the broadest possible range of people.
• Accessibility and inclusive design aren't checkboxes at the end of the process-they're part of how you think about quality from the beginning.
• You know how to:
• Partner effectively across research, design, product, and engineering
• Balance user needs with business goals
• Solve user problems through messaging, not just wordsmithing
• Contribute from discovery through launch
• Work through ambiguity
• Ask good questions
• Move comfortably between strategy and execution
• AI fluency
• Comfortable using AI as part of your everyday workflow. You might use AI to:
• Accelerate research and synthesis
• Explore ideas and alternatives
• Improve planning and communication
• Support content operations
• Inform content design decisions
• Understand the opportunities and limitations of AI and can apply thoughtful judgment when designing AI-enabled experiences.
• You enjoy working with others, giving and receiving feedback, and helping teams solve problems together. You'll be successful in this role if you're proactive, curious, adaptable, and comfortable taking ownership of your work.
• Figma and collaborative design within shared workflows
• Structured content, content modeling, or other approaches that help content scale across products and experiences
• AI-assisted or AI-powered experiences
• Content governance and design systems
• Localization and global product experiences
• Accessibility and inclusive design
• What this role supports
• Portfolio requirement: include a portfolio of work with your application. Examples that demonstrate your thinking, your writing, and how you approached real product challenges.
• Show us examples that demonstrate:
• Your writing and design process
• Product challenges you've solved
• How you partnered with others
• The impact of your work
• Bonus points if your portfolio itself is clear, conversational, and enjoyable to read.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.