Desktop Support Analyst

Cogent Info

IT System Support Specialist

Role Duration: 6-12 Months Contract

Location: Winter Park FL - Onsite Role

Pay Range: $22-23/h on W2

Job Summary: We are seeking a detail-oriented IT Support Specialist to provide technical support, troubleshooting, and system maintenance across a range of hardware, software, and network environments. This role involves supporting end users, maintaining system performance, and assisting in the planning, design, and implementation of IT systems. The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and the ability to work in dynamic and high-pressure environments.

Key Responsibilities:

Provide day-to-day technical support for hardware, software, and network-related issues
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and enterprise applications
Install, configure, and maintain computer systems, peripherals, and software
Assist in the planning, design, and implementation of new and existing IT systems
Support users with Microsoft productivity tools and related applications
Diagnose system issues using appropriate tools and methodologies
Maintain and enforce IT standards, policies, and best practices
Document technical issues, resolutions, and system configurations
Collaborate with internal teams to resolve complex technical problems
Support both wired and wireless network connectivity issues
Provide user training and guidance on system usage and best practices

Required Qualifications:

Bachelor's degree in Computer Science or a related field, or equivalent combination of education and experience
Minimum 1 year of experience in IT support, troubleshooting, or system administration
Strong knowledge of Microsoft productivity tools (Microsoft 365/Office Suite)
Experience with installation, configuration, and troubleshooting of hardware and software
Basic understanding of networking concepts (wired and wireless)
Familiarity with computer diagnostic tools and troubleshooting techniques
Strong analytical, problem-solving, and communication skills

Additional Requirements:

Ability to work in fast-paced and high-pressure environments
Flexibility to support extended hours or on-site presence during critical incidents or emergencies

Apply

Vacancy posted 5 days ago

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