Customer Collections Specialist (Tier 1)-Credit Management

Job Description

This position is responsible for performing investigative, enforcement and collection duties pertaining to delinquent utility accounts for residential and commercial.

We are looking for a Customer Collections Specialist to manage overdue utility accounts and ensure timely revenue recovery. This role involves locating customers, resolving account issues, negotiating payment plans, and supporting legal actions when necessary. The ideal candidate will be detail-oriented, organized, and committed to maintaining compliance while delivering excellent customer service.

The Customer Collections Specialist will be responsible for locating customers and resolving account issues through public record searches and internal skip-tracing. Key responsibilities include investigating and recovering delinquent utility accounts, reviewing accounts receivable reports, and preparing detailed reports on past-due balances. You will initiate and manage revenue recovery efforts, track collection letters, and monitor accounts in severance status. Additional duties involve negotiating payment plans, coordinating inquiries into final accounts and insufficient funds checks, and supporting potential legal actions such as liens or credit bureau reporting. Maintaining accurate records, ensuring compliance with company policies and regulations, and prioritizing time-sensitive tasks are essential. Success in this position requires strong collaboration with team members to achieve departmental goals while fostering a positive, customer-focused environment.

• Generous PTO & Holiday Plan
• Health Plans
• Health Savings Account
• Dental & Vision Plans
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Cafeteria Benefit
• Life Insurance
• Short & Long-Term Disability Insurance

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.