TEMP- Workers’ Compensation Claims Intake/First Notice of Loss Specialist

Company Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims‑handling needs of businesses. The Argo entities are wholly‑owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s) TEMP- Workers’ Compensation Claims Intake/First Notice of Loss Specialist Employment Type Temporary FLSA Status Non‑Exempt Location In‑Office Summary We are looking for a highly capable Triage Specialist for a temporary assignment with a projected end date of October 2, 2026. The role can be filled in‑office or remotely from any state. If the position is filled in one of the specified offices (Albany, Chicago, Los Angeles, New York City, Omaha, or Richmond, VA), it may be considered a temp‑to‑hire assignment. The candidate will set up and assign new claims as customers report them, and may transition into Claims Trainee roles. As a temporary assignment, only government‑mandated benefits are provided. Contractors must accurately record all hours worked and submit timesheets per company policy. Overtime may be assigned as needed. Essential Responsibilities Under technical direction and within standard limits and authority provide clerical support to claims adjusters to facilitate timely and accurate intake and assignment of commercial claims, mostly in the workers’ compensation line of business. Update new and existing claims in the claims database and contact brokers as needed. Screen all incoming phone calls, assess and assign to the proper party. Prepare written correspondence. Print attached backup documentation/invoice and mail checks. Electronic and paper filing as needed. Determine coverage and adjuster assignment. Investigate claims by calling the claimant and insured. Process mail and prioritize workload. Collect technical information through ordering reports and contacting police departments for vehicle/equipment recovery. Manage telephone calls from various parties (insured, claimant, etc.). Demonstrate a passion for strong claim management. Qualifications / Experience Required Knowledge of Service Center policies and guidelines, and an exceptional customer service focus, obtained through: One year insurance experience (required). General knowledge of commercial workers’ compensation insurance required. A high school diploma (or equivalent) and 3 years of prior relevant work experience; or A vocational or technical education with at least one year of relevant work experience. Clear communication on the telephone; fluent reading and writing in English. Effective time‑management skills and the ability to prioritize workload while handling multiple tasks and deadlines. Strong sense of accountability and pride in delivering an excellent work product. Eagerness to learn the triage claims function with intent to become a claims adjuster. Active listening and proactive communication—listening first and preparing carefully before engaging. Shows care, curiosity, self‑awareness, and collaborates easily. Team‑player who communicates and collaborates with peers to achieve common goals. Intellectual curiosity—consistently considers all options without conventional constraints. Client focus—identifies specific client needs and provides value‑added solutions. Strong interpersonal skills, good judgment, and ability to communicate with a diverse range of individuals. Strong execution focus: consistently produce and deliver expected results to stakeholders, including: finding success through adversity, being solution‑focused. Ability to develop and maintain productive relationships with clients, partners and peers with timely and meaningful exchanges. Detail‑oriented with initiative. Flexible, thrives in change, and resourceful in a fast‑paced evolving environment. Excellent analytical skills. Proficient with computer programs including Word, Excel and Outlook. Preferred Qualifications A bachelor’s degree from an accredited university or industry designations are preferred but not required. Fluency in Spanish (reading and writing) is preferred but not required. The base salary range is provided below for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance, as well as a generous benefits package. Pay Ranges by Region Colorado (outside Denver), Delaware, Illinois (except Chicago metro), Maine, Maryland, Massachusetts (except Boston metro), Minnesota, Nevada, Rhode Island, Vermont, and Virginia: $24.32–$28.00 per hour Boston metro area, California (outside Los Angeles & San Francisco metro), Connecticut, Chicago metro area, Denver metro area, New Jersey (outside New York City metro), New York State (outside New York City metro), Washington D.C. metro area, and Washington State: $26.63–$30.80 per hour New York City, Los Angeles and San Francisco metro areas: $29.13–$33.74 per hour About Working In Claims At Argo Group Argo Group does not treat claims professionals as a commodity. The work is challenging, diverse and impactful. Adjusters and managers exercise independent discretion within broad limits, treating each case as unique. The claims team operates in a collaborative nature to expeditiously resolve claims, fostering innovation and encouraging employee suggestions. Rewards are offered for innovative ideas. We strive for an inclusive and diverse team, making our office welcoming for everyone. Please Note Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and wish to discuss reasonable accommodations related to applying for employment with us, please contact our Benefits Department at View phone number on click.appcast.io. Notice To Recruitment Agencies Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and/or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship, denial of family and medical care leave, disability, including HIV and AIDS, medical condition, race, religious creed, sex, sexual orientation, military or veteran status, or any other status protected by laws or regulations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice. Benefits And Compensation We offer a competitive compensation package, performance‑based incentives and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off and professional development opportunities. #J-18808-Ljbffr Argo Group