Operations Manager

DescriptionWe are looking for a Firm Administrator to oversee office operations and strengthen the day-to-day performance of a legal practice in Sacramento, California. This position works closely with attorneys and firm leadership to improve workflow consistency, support team development, and promote strong client service outcomes. The ideal candidate brings operational discipline, sound administrative judgment, and the ability to connect staffing, process, and financial priorities in a well-organized office environment.Responsibilities:• Guide the coordination of legal support workflows from initial case transfer through final resolution, helping teams maintain consistent and efficient execution.• Track operational and performance indicators such as client experience, matter movement, attorney productivity, team capacity, resolution timelines, and the use of firm technology tools.• Work alongside managing attorneys and leadership to ensure business operations support legal objectives, service quality, and overall case progress.• Build, refine, and document office procedures that help legal and administrative teams follow standardized practices across the firm.• Partner with human resources on hiring efforts, onboarding support, and the continued growth of current and future team members.• Provide leadership and coaching support to supervisors, managers, case management staff, and other operational leaders across the office.• Reinforce accountability, career development, and a culture centered on collaboration, continuous improvement, and firm values.• Serve as the main operational connection point between legal teams and executive leadership for planning, communication, and issue resolution.• Contribute to workforce planning, budget input, office efficiency initiatives, and profitability-focused operational strategy.Requirements• Experience managing office or legal operations in a services environment that requires strong attention to detail.• Strong knowledge of administrative processes, operational oversight, and office support functions.• Ability to monitor performance metrics and use data to identify workflow gaps and improvement opportunities.• Background in financial coordination, including exposure to budgeting and accounts payable activities.• Comfortable supporting recruiting, staff development, and team performance management.• Excellent communication skills with the ability to work effectively across attorneys, leadership, and support staff.• Proficiency in maintaining office systems, coordinating supplies, and handling front-office administrative responsibilities.• Familiarity with personal injury law or legal office operations is strongly preferred.Job typePerm