Field Support Technician
Jobtailor
Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications. Respond to Service Desk escalations and support branch/back-office locations as needed. Troubleshoot operating systems, applications, hardware, and connectivity issues. Communicate technical information clearly to non-technical users and stakeholders. Accurately document all work within IT service management platforms. Identify root causes of incidents and implement effective solutions. Collaborate with internal technology teams and external vendors on complex issues. Escalate recurring or advanced issues appropriately. Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning. Ensure proper tracking and documentation of IT assets. Meet defined service levels, KPIs, and operational expectations. Requirements 1–3 years of experience providing field, desk-side, or remote IT support in an enterprise environment Intermediate knowledge of Active Directory, Windows 11, Microsoft 365, and Microsoft Office Basic knowledge of antivirus, application installation, mobile operating systems, networking, and printers Experience with ServiceNow, MECM, ITAM tools, DUO, or Cisco Secure Client preferred Strong technical troubleshooting and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Hard Skills Active Directory Windows 11 Microsoft 365 Microsoft Office Antivirus Application installation Mobile operating systems Networking Troubleshooting Problem-solving Soft Skills Communication Collaboration Time management Prioritization #J-18808-Ljbffr Jobtailor
Vacancy posted 2 days ago
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Jobtailor
Port Reading, NJ2 days ago $27.9 - $34.87 per hour
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...the Role NJ Tool Repair provides industrial electrical and mechanical field service to manufacturing plants across New Jersey, New York, and Pennsylvania. We're hiring a Field Service Technician who can run service calls independently from a company vehicle —...NJ Tool Repair
Perth Amboy, NJ3 days ago- ...Job Description Job Description To begin, work alongside Senior Tech in the field for hands-on training for the first month. Prior experience is highly desirable. Job Responsibilities: Receive and Perform field service calls, installations, and preventive...Hourly payFull timeWork at officeFlexible hours
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