SMB Onboarding Manager (, UT, United States)

About the Opportunity

The company is a leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. This platform was built for real operators – the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. The platform brings daily operations and team communication into one intuitive app – from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by significant investment, the company is rapidly expanding worldwide – empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

As the SMB Onboarding Manager, this role will lead customers through their first and most critical phase with the product – onboarding. This position will partner with small and growing businesses to ensure they successfully adopt and implement the solution, driving measurable value and setting the foundation for long-term success.

Key Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Delivering tailored training sessions to help clients configure and implement the solution based on their unique business needs
• Guiding customers to quick wins that showcase the platform’s value and increase adoption
• Ensuring customers establish strong usage habits that drive retention and satisfaction
• Identifying at-risk clients early and creating proactive strategies to mitigate churn.

Required Qualifications

• 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles - MUST
• Experience working with SMB clients - strong advantage
• Strong presentation and training skills
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously.
• A team player who thrives in a dynamic, fast-paced startup environment
• Positive attitude, empathy, and high energy!

Salary Range

• 70K-90K

Location Requirements

• The company is accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
• #LI-Remote

Why Join This Team

• Team members are treated as long-term investments and there is a focus on nurturing and training them so they can go above and beyond in their skills and job duties.
• The organization makes an impact on its customers’ businesses by providing managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. The product offers an effective and affordable solution to run their business.
• Employees are passionate in executing their job duties to drive the company forward and provide real value to customers.
• There are opportunities for social engagement and celebration.
• The organization is committed to building an encouraging, caring, and supportive environment. There is a shared responsibility to support the team and enrich their lives.

Together, the team will shape the future of work!