Bilingual Customer Service Representative

Bilingual Customer Service Representative (Spanish/English)

San Antonio, TX Full-Time | Multiple Shift Options Available | Weekend Availability Required

A large, established financial services organization is seeking Bilingual Customer Service Representatives to join a high-volume consumer support team in San Antonio. This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy helping customers, and are fluent in both Spanish and English.

This role focuses on delivering exceptional customer experiences while assisting customers with account-related questions, payment support, fraud concerns, digital banking assistance, disputes, and general account servicing.

What You'll Do

• Handle inbound customer service calls in both Spanish and English
• Assist customers with:
  • Payments
  • Lost or stolen cards
  • Fraud/disputes
  • Transaction reviews
  • Balance transfers
  • Digital banking support
• Research and resolve customer concerns independently
• Navigate multiple systems and applications while speaking with customers
• Translate information in real time when needed to ensure clear communication
• Provide professional, empathetic, and solution-oriented customer support
• Escalate complex concerns to appropriate departments when necessary

Environment

• High-volume inbound call center environment
• Approximately 75100 calls daily
• Back-to-back calls with strong focus on efficiency and quality
• Fast-paced, team-oriented setting
• Strong system navigation and multitasking skills required

Qualifications

• Fluent in both Spanish and English (reading and speaking required)
• Must pass bilingual assessment and phone screening
• Comfortable learning financial and banking terminology
• Strong communication and customer service skills
• Ability to work independently and remain professional under pressure
• Previous call center or customer service experience preferred
• Bachelor's degree preferred, but not required depending on experience

Schedule Information

This is a 24/7 operation. Schedules are assigned prior to start and require availability to work either Saturday or Sunday with one weekday off.

Why Apply?

• Stable full-time opportunity
• Competitive hourly pay
• Opportunity to gain experience within financial services
• Professional training provided
• Growth potential within a large organization
• Collaborative team environment

Apply today if you are bilingual, customer-focused, and ready to join a fast-paced team supporting customers across the country.