Travel Universal Banker

Position Summary Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION’s wallet share. Will float between designated service centers and provide support to multiple branch locations as needed. Primary Responsibilities and Duties Maintains a high level of membership in accordance with the EVERWISE CREDIT UNION Service Expectations. Performs a broad variety of member service functions with accuracy and in a timely manner, including cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine), and supporting MCC (Member Contact Center). Maintains a high level of confidentiality about member account information. Meets or exceeds established referral and sales goals by listening for clues in conversations, asking open‑ended questions, assisting with product promotions, or referring the member to the appropriate partner. Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly. May assume additional retail functions including drawer audits, member account maintenance, and vault duties. Complies with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies (e.g., Reg CC, SAR, CTR, Check handling, Reg D, BSA). Volunteers for special projects within the scope of job responsibilities. Problem solves through research, using open‑ended questions, and consistent follow‑up to ensure member satisfaction. Assumes additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union. Knowledge/Skills Excellent human relation skills, including listening, verbal and written communication. Proactive problem‑solving with concern and empathy while seeking solutions in the best interest of the member and EVERWISE CREDIT UNION. High level of product knowledge with a full understanding of needs‑based selling. Proficient in cash handling. Ability to work in a fast‑paced, diverse and universal environment. Practical application and general understanding of various computer applications. Ability to lift to 15 pounds at times due to coin bags and boxes of rolled coin. Minimum Requirements High School Diploma, GED or equivalent certification. Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred. Benefits Base pay: Starting at $19.25/hour + an additional $1.50/hour travel premium. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience. Equal Opportunity Employer EVERWISE CREDIT UNION is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr EVERWISE CREDIT UNION