Retail Customer Service Associate The UPS Store (Round Rock)

Join The UPS Store in Round Rock

While we are a world-class brand, this location is locally owned and operated by LAL Horizons. We have proudly served the community for over 10 years and are looking for a customer-focused Associate for our store located right off I-35. If you enjoy a fast-paced environment where you can help local neighbors and small business owners, this is the place for you.

Base pay of $16/hr plus performance-based incentive programs.

Healthcare options and accrued Paid Time Off (PTO).

Paid Holidays and generous team member discounts.

Referral program and leadership opportunities across our 7 Austin-area locations.

A professional, stable work environment with NO delivery driving required.

Provide world-class customer service to walk-in customers and phone inquiries.

Expertly advise customers on shipping options, professional printing, and document finishing.

Operate point-of-sale (POS) systems and specialized shipping/tracking software.

Assist customers with professional printing, binding, and laminating projects.

Take ownership of customer needs and offer viable solutions for shipping and logistics.

Maintain a clean, organized, and professional store environment.

High school diploma or GED required.

Strong computer skills (Microsoft Office or Adobe Suites experience is a plus).

Ability to learn new software and retail processes in a short amount of time.

Prompt, reliable, and professional in appearance.

Ability to lift 40+ lbs and stand for the duration of a shift.

Strong verbal and written communication skills (including basic math and spelling).

If you are a fast learner with a genuinely helpful demeanor, we want to meet you! Apply today to join the LAL Horizons family at The UPS Store in Round Rock.