Program Assistant - Police Department

Program AssistantJoin the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.Join the team that supports the operations of the Reno Police Department. The department is seeking a highly organized and detail-oriented Program Assistant to provide specialized administrative support, with an emphasis on payroll processing, employee timekeeping, and maintaining accurate records. This position will also provide administrative support for parking cashiering, as well as parking enforcement activities. Working from the new Reno Police Department building located at 911 Kuenzli Street, Reno, NV 89502, this position will support a variety of administrative functions requiring accuracy, confidentiality, and the ability to manage multiple priorities and deadlines.Work Schedule: This position will work four 10-hour shifts per week (4/10 schedule).Due to the sensitive nature of this work, the selected candidate must successfully complete a comprehensive background investigation, pre-employment drug screening, and polygraph examination as part of the hiring process.This recruitment will fill a vacancy in the Reno Police Department and establish an eligible list that may be used to fill future vacancies as they occur.This is an open competitive opportunity for all qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.The following minimum qualifications are required to be met at the time of application.Education/Training: Equivalent to completion of the twelfth grade supplemented by specialized office support training. Specialized training may include on-the-job training obtained through relevant work experience.Experience: Three years of increasingly responsible clerical, programmatic, and administrative support experience including some experience directly related to the assigned area. At least 60 semester or 90 quarter-hour credits with coursework in Business Administration, Public Administration, Accounting, or a closely related field will substitute for two years of this required experience.ORTwo years of experience as an Office Assistant II with the City of Reno in a programmatic area that is substantially similar to the program being recruited for. At least 60 semester or 90 quarter-hour credits with coursework in Business Administration, Public Administration, Accounting, or a closely related field will substitute for one year of the Office Assistant II experience.Note:To be considered qualifying, your experience must demonstrate progressively greater responsibility in each of the following areas:Clerical: Performing advanced office support such as reviewing and processing documents, maintaining records, preparing correspondence or reports, and responding to inquiries.Programmatic: Supporting an ongoing program or service by applying established procedures, processing or tracking information, providing program-related assistance, and coordinating activities.Administrative support: Supporting day-to-day office or program operations by coordinating activities, preparing documents and reports, maintaining administrative records, and assisting with processes such as purchasing, budgets, or contracts.Bilingual candidates are strongly encouraged to apply.To Apply: Submit your completed application and all additional information/documentation requested through our job board at by November 8, 2026, at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at View phone number on click.appcast.io.Application Preparation: A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments; along with a Training and Experience evaluation (T&E) weighted as follows: Online Written Skills Test = 80% Training & Experience Evaluation (T&E) = 20%Online Assessment Details: Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on November 8, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.Subject areas that may be included on the online written skills test include: Microsoft Office Simulation Reasoning Written Communication Reading Customer ServiceTraining and Experience Evaluation (T&E) Details: The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online."See Resume" or "See above," etc., are not qualifying responses and will not be considered.Changes or corrections to your responses cannot be made once your application packet has been submitted.TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.Notification: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven't opted in before, the option will appear before you submit your application. If you've previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.Testing Accommodation: We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.Contact Information: Reports (Rule XV, Section 2) Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information, including phone number, email, and mailing address.Employee/Veteran Preference in the Event of Tie Scores: Open Competitive Examination (Rule VII, Section 7): In the event of tie scores, candidates will be provided a rank preference in the following order:City of Reno classified employees who are veteransCity of Reno classified employees who are not veteransCity of Reno non-classified employees and external candidates who are veteransThis preference is only used to break ties. Proof of honorable discharge must be submitted with the application.Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.Probationary Period: Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12) Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.Questions and Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at View phone number on click.appcast.io or View email address on click.appcast.io City of Reno is an equal opportunity employer. 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