Part Time Customer Service Representative

Part Time Customer Service RepresentativeSondel Family Vet Clinic East - Madison, WisconsinThe Customer Service Representative (CSR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.We are looking for a full time hire at our Sondel Family Vet Clinic West location at 1848 Waldorf Blvd. We are looking for varied availability Monday, Tuesday, Wednesday from 8am to 5:30pm, Thursdays from 11am to 7pm, and Fridays from 8am to 4pm.Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and FunMaintain knowledge of the services the hospital provides and utilizes the information to promote the hospital's services and products to existing and prospective customersWelcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needsAssist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management softwareDirect the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical teamAnswer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary staff as neededSchedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal schedulingAssist outgoing clients by providing all necessary instructions, information, and invoicesDispense prescription items per the Veterinarian's instructions and sells retail productsResponsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawerRespond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problemSupport a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to petsComply with all practice policies, quality assurance guidelines, and minimum standards of carePerform other duties and projects as requestedEducation: High School Diploma or GED requiredProfessional Licenses/Certifications: NoneExperience: 1+ years experience in retail sales or customer service preferred. Experience in a medical facility desiredKnowledge, Skills and Ability: Ability to provide effective customer service principles. Basic knowledge of medical terminology. Basic proficiency with a variety of computer programs including Microsoft Office Suite. Basic written, verbal, and active listening communication skills. Strong customer relations and interpersonal skills. Exercises tact and diplomacy in dealing with sensitive issues and situations. Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Strong organizational and time management skills. Effectively and quickly responds to requests in a proactive manner. Strong attention to detail and high level of accuracyPhysical Demands: While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance. Must be able to work flexible hours including evenings and weekends.We believe exceptional veterinary care starts with exceptional people.We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.Our culture is built on five core values that guide how we work and serve:RespectLearningDo the Right ThingWow ServiceFunIf these resonate with you, you'll fit right in.Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.