Patient Service Coordinator/CMA (SOM, General Pediatric Administration)

Patient Service Coordinator/CMA (PSC/CMA)

School of Medicine, General Pediatrics is seeking a Patient Service Coordinator/CMA (PSC/CMA) to offer friendly, courteous, and confidential assistance to patients ensuring that the patient and their family have positive experiences while seeking care at all Johns Hopkins Pediatric Specialty Network clinics. The PSC/MA will maintain accurate information on each patient both geographical and clinical to facilitate the patient encounter. This role reports to the Network Supervisors and Ambulatory Service Manager who are responsible for administrative/clinical supervision, staff development, orientation to the areas of policy and procedures.

Specific Duties & Responsibilities

Patient Service Coordinator (PSC)

• Verify and correct any missing or incorrect registration information including but not limited to address change, primary phone number update, insurance change, guarantor information, primary contact information, primary care provider.
• Collect time of service payments, issue receipts, and electronically close out cash drawer in electronic system at end of day.
• Assist with basic insurance and third-party queries.
• Guide patients to the appropriate resources for billing concerns, or financial assistance with bills.
• Call to obtain missing labs, imaging reports, growth charts, and other needed information for day of appointment, stressing importance of receiving timely due to patient being in office with provider.
• Scan all lab results, imaging report, in clinic testing results and EKG's into the patient chart as appropriate.
• Print lab/imaging orders and direct patient to local resources for testing upon request
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Print After Visit summaries and referrals for other services upon request.
• Assist patients or family members in the completion of forms to include, but not limited to Medical Information Releases, provider information on FMLA and School Medication Administration forms.
• If a patient is being sent directly to hospital print patient demographics to send with patient and or transport as needed.
• Based on provider preference phone patients to check availability to adjust appointment time, earlier/later to close gaps in provider schedule if acceptable to patient.
• Coordinate visits either within the department or between several departments, based on provider instructions, to ensure proper and complete care.
• Schedule patients for medical consultations across all Johns Hopkins Pediatrics to include, but not limited other network sites, and downtown based on the patient geographical location preference, using computerized systems.
• Telephone patients to obtain accurate pre-registration information and confirm appointment when requested.
• Manage incoming and outgoing fax documents and scan to patient chart as appropriate
• Prepare and print daily schedules and labels by department as needed.
• Maintain inventory of all office supplies, registration forms, Hopkins privacy forms, etc. monthly.
• Work with IT help desks, general and EPIC, for issues regarding computers and software.
• Work with building management, if applicable, regarding issues with space and environment.
• Report to Supervisor and Manager deficiencies reported during routine Infectious Disease and Environment of Care Rounds. Correct and close out simple deficiencies, work with building management/maintenance to correct deficiencies perceived to be their responsibility. At the discretion of the manager, work with local contractors to obtain bids for deficiency corrections not covered by other means.
• Clean/Sanitize waiting room furniture at end of day
• Complete/Perform Any and all other duties as assigned.

Certified Medical Assistant (CMA)

• The MA participates in the care of the patient, under the direct supervision of the physician and in collaboration with the healthcare team.
• Displays responsible behaviors, communicates effectively to others and functions as member of the healthcare team.
• Reports to the clinic manager, who is responsible for administrative supervisions, staff development, and orientation of the MA to Johns Hopkins policies and procedures.
• Maintains inventory of clinical supplies and equipment in clinical and storage areas. Monitors expiration dates on all supplies and equipment.
• Follows HEIC and EOC protocols to maintain compliance within the clinic environment to ensure patient safety.
• Demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for medical assistants in the clinical area.
• The MA demonstrates competency in all skills related to the performance of patient care.
• Obtains and records patient's vital signs into Epic. Monitors patient status, recognizing and reporting abnormal findings or changes in conditions to the physician.
• Reviews medication list with the patient and documents appropriately in Epic and completes prescription refill requests.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Under clinic supervision, procedures common to the specialty area in a safe, effective and efficient manner according to the Clinical Practice Policy and Procedure.
• Appropriately obtains and manages specimens including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing.
• Performs injection of vaccinations as directed.
• Recognizes emergency events and implements emergency procedures according to clinical guidelines.

Willingness and ability to travel to other sites as needed.

Primary location for this position will be: 6420 Rockledge Dr., Suite 2300, Bethesda, MD 20817

Other supported locations:

501 West 7th St., Frederick, MD 21701

10700 Charter Dr., Suite 140, Columbia, MD 21044

820 Bestgate Rd. Suite 2D, Annapolis, MD 21401

Minimum Qualifications

• High school diploma or graduation equivalent and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA,AMT, NAHP) required.
• One year of work experience in customer service.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.