Automotive Service Ops Lead - KPI & People Growth

Company Overview At Tire World, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction. Opportunity Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry. Position Overview The Assistant Operating Partner is a development opportunity that supports the success of the location. This role requires a focus on operational excellence, customer satisfaction, and employee engagement. The position supports the achievement of performance targets by developing business acumen and relationships with customers, team members and partners. Key Responsibilities Support Cultural Leadership Champion company core values within the location, emphasizing exceptional customer service and unreasonable hospitality. Create a motivating and inclusive work environment where employees embody the fostering of collaboration and a team environment. Operational Excellence and Financial Objectives Focus on organic growth ability by leveraging data analytics and rigorous operational oversight. Support and maintain key KPIs, focusing on labor management, turnover reduction through training, and cost control to maximize revenue and efficiency. Embrace and utilize technology solutions to streamline workforce processes, enhancing both customer and employee experiences. Support P&L responsibility for the store with a focus on revenue growth and GP improvement. Customer Experience and Business Growth Support efforts to provide outstanding customer service as the key driver for increasing car count, retention, and new customer acquisition. Cultivate and maintain strong relationships with local fleet and business accounts, ensuring satisfaction and the delivery of superior automotive service and repair. Financial, Safety, and Compliance Management Manage inventory to ensure efficient and accurate product tracking and demand fulfillment. Support financial processes, including accounts receivable and accounts payable, to ensure vendor accuracy, adhering to SOPs to enhance cash flow. Focus on safety and asset protection to maintain operational integrity. Support compliance with company policies, procedures, and regulatory standards. Team Development and Engagement Train and mentor store employees to develop their customer service and operational management skills. Foster a culture of continuous improvement through the integration of Learning Management Systems (LMS) training programs and encourage employee feedback. Qualifications Experience in a tire and automotive retail center or customer-focused management role, with a proven record of accomplishment of achieving KPIs and financial targets. Strong analytical skills for data interpretation and strategic planning. Skillful in workforce management and training, managing employee turnover below industry levels, and enhance service quality. Excellent communication skills and a commitment to fostering a collaborative team environment. The Assistant Operating Partner role offers an opportunity to develop and influence success by supporting strategic initiatives, championing customer satisfaction, and supporting a dedicated team in a dynamic, customer-centric environment. Benefits We Offer Weekly Payroll Retirement Services of 401(k) or Roth Medical, Dental and Vision insurance options Employer Paid Life Insurance Plan up to $50,000 Employee, Dependent and Supplemental Insurance Accrual of Paid Time Off in first year and Paid Holidays Employee Assistance Program Employment Eligibility Formal Application for Employment and Background Screening Authorization is required. A current and valid driver’s license is required. If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment. #J-18808-Ljbffr Page Mechanical Group, Inc.