Program Coordinator

Program Coordinator

Boston, MA • Beth Israel Deaconess Medical Center • Full-time • Day

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This position oversees the various clinical programs within the Movement Disorders Division at BIDMC. This includes help in coordinating our monthly "interdisciplinary clinic" (IDC), which allows patients to see multiple subspecialists in one day. They also will help to organize our annual Parkinson's disease (PD) patient and carepartner symposium, including scheduling and submitting applications to obtain financial support for this educational program. They also will help to organize our annual Movement Disorders CME course, which provides clinical education for healthcare providers. They additional will help to coordinate our WellnessWorks programs, which is an umbrella program that provides exercise and educational opportunities for individuals with PD and their family members. BIDMC has a well-renowned PD Center of Excellence. WellnessWorks includes multiple special programs, such as, "Calling All Artists", which brings together artists with PD for education and support. The exercise programs under WellnessWorks include Rock Steady Boxing, Tai Chi, Yoga, and more. Education and support programs include an orientation program, "Learn the Ropes", a group for women with PD, and programs geared towards adult children whose parents have PD. Responsibilities for this Movement Disorders Program Coordinator include regular communication with healthcare providers at BIDMC and with patients and instructors, in addition to maintaining enrollment, registration, and payment for the various above-described programs. The position involves participation in a multi-disciplinary team, as well as designing flyers to market the programs, and maintaining and analyzing systematized records of participant surveys. Qualified candidates will be able to be work creatively, independently, problem solve, advocate for patients, and multi-task, as well as having proficiency in Microsoft Excel, attention to detail, and exemplary interpersonal communication skills.

Essential Responsibilities:

• Implements and coordinates administrative procedures, processes, services and systems for the assigned program.
• Trains other staff in proper methods and procedures to ensure the accuracy and quality of work.
• Provides administrative support to staff in assigned program areas.
• Schedules and prepares materials for appointments, meetings and special events.
• Coordinates program correspondence, calendars, projects and travel arrangements as needed.
• Ensures that staff are informed, and supplies and equipment are available.
• Develops, maintains and oversees program databases. Compiles data; prepares, summarizes and distributes regular and ad hoc reports.
• Coordinates, tracks and monitors program expenses, invoices and billing with appropriate cost centers and budget.
• Monitors and evaluates the effectiveness of the program administration.
• Collaborates with program leadership and members to identify other program needs. Recommends and implements modifications to improve effectiveness.
• Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies.
• Maintains accurate records for compliance. Participates in quality improvement projects.

Required Qualifications:

• High School Diploma required; Associate's degree preferred.
• Minimum of 1-3 years of related work experience required.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
• May produce complex documents, perform analysis and maintain databases.

Competencies: Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 – 60 years, Elderly: 60 -. Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Pay Range: $23.63 – $31.16

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled