Associate Client Advocate (Remote)

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. Learn more at Summary Of Role This is a full-time position working with the Benefits Administration and Claims Advocacy teams and reporting directly to the AVP, Benefit Administration. The role involves day-to-day claims advocacy for multiple clients, providing excellent customer service, handling standard claims issues for clients and their employees, and assisting senior team members with complex appeals as needed. Work Arrangement Local applicants will follow a hybrid schedule during the training period and transition to remote work after training. Out-of-state candidates must follow Eastern Standard Time. Essential Duties And Responsibilities Act as a liaison between insurance providers and clients regarding employee status and eligibility for coverage. Resolve standard claim issues and provide assistance with complex or non-standard claim appeals. Verify completion and validity of claim forms. Review company records to determine coverage. Calculate amounts of claims and submit for payment. Ensure all client data is entered into CRM System (SalesForce) in a timely manner. Knowledge, Skills, And/or Abilities Knowledge of Medical, Dental, Vision Plans, and Flexible Spending Accounts required. Experience with Insurance Carrier self-service portals and call centers is a plus. Strong Microsoft Excel and PowerPoint skills. Strong oral and written communication skills. Ability to thrive in a fast-paced and demanding environment. Vigorous attention to detail, highly organized, with the ability to balance multiple tasks simultaneously. Education And/or Experience Four-year college or university degree or equivalent experience. 1-3 years of benefit administration or claims processing required. Certificates, Licenses, Registration New York State Life, Accident, and Health License a plus or willingness to obtain. What We Offer We offer a competitive salary ranging from $40,000 to $44,000, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Additional performance-based incentives may be available. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer. #J-18808-Ljbffr NFP, an Aon company