Benefit Payments / Customer Service Representative
Veterans Sourcing Group
Job Description
Job Description
A global financial services company is seeking Benefit Payments / Customer Service Representative for their office in Newark, DE. Looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals.
Location: Newark, DE
Duties include:
· Receiving inbound calls
· Understanding call requests, problem solving as needed, and routing if required per client profile
· Assisting retirees with questions about their pension payments, tax forms, withholdings, etc.
· Sending forms via mail, fax, and email to participants
Qualifications
· College degree required
· Demonstrated proficiency in Word, Excel, internet, and email.
· Highly motivated, self starter who can complete functions with little supervision
· Strong organization/time management skills &ability to prioritize
· Ability to function well in a high volume environment & multi task
· Adapts well to change and is a team player- ability to achieve both individual and group goals
· Must have excellent communication skills & telephone etiquette with customer service focus
· Excellent attendance record required
· Must be willing to work overtime when necessary
Vacancy posted 2 days ago
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