Housekeeping Supervisor

Housekeeping Supervisor

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, join us and become a Heartist®.

Discover a world where life pulses with passion.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

Purpose: To ensure that the cleaning and servicing of guestrooms and appropriate guest contact areas meet the Novotel Miami Brickell standards. Supervises the Housekeeping Staff, check guest rooms, and assists the Executive Housekeeper with office administrative work.

Reports To: Executive Housekeeper

Essential Functions:

• Monitors the cleaning and servicing of guestrooms.
• Assigns special assignments as directed by the Executive Housekeeper.
• Reports and follows up any repairs or discrepancies of guest rooms.
• Ensures that all Guest Room Attendants have appropriate supplies and linens.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Ensures that the Guest Room Attendants' linen cart is neat and well organized.
• Ensures that linen closets on guest room floors are completely stocked.
• Responds to any guest inquiries and assists in expediting prompt service. Always greet our guests warmly with a smile, call them by name whenever possible.
• Ensures that House Persons duties are being completed.
• Recycle at every opportunity (newspaper, glass bottles, etc.)
• Assist checking public areas and supervising public areas' attendants
• Knows and uses all Novotel Miami Brickell standards for the department.
• Communicate with Front Desk to expedite rush rooms.
• Inspects and prepares VIP and show rooms.
• Performs any special duties as assigned by management.
• Do daily written room inspection
• Ensures that linen closets on guest room floors are completely stocked, clean and neat
• Assist re training the team of houseman and room attendant.
• Responds to all guest requests appropriately. Always greet our guests warmly with a smile, call them by name whenever possible.

Hotel Specific Essential Functions:

• Ability to complete Guest Room Attendant assignments (AM / PM / Turndown)
• Ability to relieve office duties as needed
• Greet Guests meeting the 10/5 standard
• Have knowledge of overall hotel facility and various services

All your information will be kept confidential according to EEO guidelines.