Installation Manager

HNM Systems
HNM Systems is the leading tech-enabled professional services provider, shaping the workforce across the telecom, energy, and technology sectors. We connect specialized talent with direct hire, contract-to-hire, and consulting opportunities that support fiber expansion, digital infrastructure, wireless networks, and smart grid energy solutions. Our innovative approach delivers high-impact outcomes, with a 94% success rate in talent placement and project execution. Relentlessly people-driven, HNM Systems sets the industry standard through exceptional employee experience and long-term client value.

Why This Opportunity Stands Out

This is an excellent opportunity for an experienced telecommunications operations leader to oversee a growing residential installation program supporting critical broadband infrastructure. You'll play a key role in driving operational performance, developing frontline leaders, improving installation quality, and ensuring exceptional customer experiences. The position combines strategic leadership, workforce development, operational oversight, and field execution, providing significant visibility and long-term career growth potential within a fast-paced telecommunications environment.

Overview

Our customer is seeking an Installation Manager to oversee residential telecommunications installation operations in the Wilmington and Jacksonville, North Carolina markets .

The Installation Manager will oversee approximately 2–3 Installation Supervisors and their field technician teams while driving overall operational performance across the installation program. This role is responsible for field execution, staffing, productivity, quality, customer service, workforce planning, and leadership development.

The ideal candidate has extensive experience leading telecommunications, broadband, cable, coax, fiber, satellite, or residential installation operations and is comfortable managing leaders while balancing customer requirements, operational goals, quality standards, and field performance expectations.

Key Responsibilities

• Manage approximately 2–3 Installation Supervisors and their respective technician teams.
• Provide leadership, coaching, accountability, and development to field Supervisors.
• Oversee daily residential installation operations across the assigned market.
• Ensure staffing levels align with installation volume and customer demand.
• Monitor productivity, quality, customer service, attendance, and technician performance.
• Partner with leadership on hiring, onboarding, workforce planning, and training initiatives.
• Ensure all installations meet company, customer, OSHA, safety, and quality standards.
• Identify operational issues and implement solutions to improve field performance.
• Review performance metrics and address trends related to productivity, quality, repeat work, and customer satisfaction.
• Ensure Supervisors are effectively coaching and managing their technician teams.
• Support escalated field, customer, and technician issues.
• Oversee scheduling and workforce coverage, including evenings and weekends.
• Ensure vehicles, tools, equipment, and materials are appropriately managed.
• Maintain strong communication with customer leadership regarding field execution and staffing.
• Provide regular operational updates to leadership.
• Promote a culture of safety, accountability, quality, and strong customer service.
• Support continued growth of the installation operation as technician headcount increases.
• All other duties as assigned.

Required Qualifications

• Significant experience within cable, coax, fiber, telecommunications, broadband, satellite, or residential installation operations.
• Previous management experience overseeing Installation Supervisors, field teams, multiple crews, or a large residential installation operation.
• Strong understanding of residential telecommunications installation operations.
• Demonstrated ability to manage team performance, productivity, quality, and customer expectations.
• Experience hiring, developing, coaching, and managing field employees.
• Strong troubleshooting and problem‑solving skills.
• Ability to analyze operational performance and identify opportunities for improvement.
• Strong organizational and time‑management skills.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with both field employees and customer leadership.
• Proficiency with computer systems, reporting tools, and operational tracking systems.
• Valid driver's license.
• Ability to pass a motor vehicle records (MVR) review.
• Ability to pass a background check.
• Ability to pass a pre‑employment drug screen.
• Strong leadership and operational management capabilities.

Preferred Qualifications

• Experience managing residential coax installation operations.
• Experience managing residential fiber installation operations.
• Experience overseeing multiple field teams across a service territory.
• Experience supporting broadband or cable installation programs.
• Experience coaching and developing frontline operational leaders.

Work Environment

• Combination of office‑based and field‑based leadership responsibilities.
• Residential telecommunications installation environment.
• Operations include both coax and fiber installation programs.
• Work may involve supporting both aerial and underground infrastructure operations.
• Flexible schedule required, including evenings, weekends, and extended hours as operational needs require.

Technician schedules may include:

• Sunday‑Wednesday
• Wednesday‑Saturday
• Friday‑Monday

Typical technician shifts may include:

• 8:00 AM – 6:00 PM
• 10:00 AM – 7:00 PM
• 12:00 PM – 9:00 PM

The Installation Manager must be available to support operational, staffing, customer, and field issues outside traditional business hours when required.

Compensation

• Target: $80,000–$85,000 annually (flexible based on experience)

Benefits

• 401(k)
• 401(k) Match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Company Vehicle
• Fuel Card
• Company‑Issued Cell Phone
• Opportunities for Advancement

EEO / Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. This job description is subject to revision, and it may be updated to reflect changes in the role or organization.

HNM Systems utilizes legally permissible drug and background checks as part of our screening process. Essential requirements of the position include eligibility to work for any U.S. employer without sponsorship now or in the future.

It is the policy of HNM Systems, Inc., to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information and/or marital status. HNM Systems, Inc is compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.