Senior Community Manager

Position: Senior Community Manager

Department: Management

Job Status: Full Time

Reports To: Director of Operations

Amount of Travel Required: 10-15%

Positions Supervised: Assistant Community Manager, Leasing Consultant, Maintenance team

POSITION SUMMARY

The Senior Community Manager oversees leasing, marketing, customer service, and daily operations of the property. This role includes managing client relationships, supervising staff, meeting financial targets, and ensuring compliance with company policies and standards. The position demands strong leadership, organizational, and communication skills, as well as a proactive and professional attitude.

KEY RESPONSIBILITIES

Leasing and Marketing

• Rent apartment homes by generating traffic, responding to inquiries, touring prospects, qualifying leads, and closing sales.
• Inspect property daily for cleanliness, including office, models, compactor, vacants, and amenity areas.
• Supervise leasing staff, establish goals, reward performance, and serve as a role model.
• Oversee lease enforcement, conduct inspections, follow notice requirements, evict residents, and collect fees.
• Analyze market trends, implement marketing and leasing strategies to achieve occupancy and revenue goals.

Customer Service

• Communicate clearly with residents, both verbally and in writing.
• Promote resident satisfaction by promptly responding to complaints, questions, and requests.
• Maintain a calm demeanor when receiving resident complaints.
• Solve problems using common sense, aiming for resolution within 24 hours.
• Direct daily property activities to maintain resident respect and goodwill.
• Coordinate, attend, and clean up after resident functions.

Leadership

• Manage client/owner relationships, conduct property tours, provide updates, and respond to owner requests.
• Supervise property staff: interview, hire, orient, and train employees.
• Provide consistent feedback and schedule work for the onsite team.
• Administer disciplinary actions as needed.

General Administration

• Review procedures manuals for answers to questions.
• Operate office alarm system, manage office opening and closing.
• Deliver move-in presentations to new residents.
• Approve and submit invoices, ensure proper documentation, and manage communication with vendors and contractors.

Financial Management

• Contribute to budget development by analyzing financial statements and marketing data.
• Ensure timely collection and posting of rent and fees, make bank deposits, and prepare financial reports.
• Calculate daily rent, prorated charges, and fees accurately.

Company Policies

• Comply with company policies.
• Embrace and execute the company’s vision, mission, and values.
• Support the safety program.
• Maintain punctuality and a flexible schedule, including availability for weekends, evenings, and holidays.

QUALIFICATIONS

Education

• Prefer a four-year degree, ideally in business, hospitality, or property management.

Experience

• Prefer background in property management, sales, marketing, and customer service.
• Prefer management/supervisory experience sufficient to hire, lead, and manage a team.

Skills and Abilities

• Exceptional organizational, communication, and sales skills.
• Strong customer service orientation.
• Professional demeanor.
• Proficiency in MS Word, MS Excel, and OneSite preferred.

Knowledge

• Federal, State, and Local Fair Housing laws.
• Basic understanding of Landlord/Tenant laws, GAA Lease and Addendums, Fair Housing/ADA regulations, OSHA & EPA requirements.

Licenses/Certifications

• Valid driver’s license and current automobile insurance.
• Certified Apartment Manager (CAM) or ARM (Irem) certification preferred.

UNDERSTANDING OF JOB ESSENTIALS

ML Property Group is a drug-free, harassment-free workplace. All candidates must pass a drug screen and an extensive background check. MLPG is an equal opportunity employer and does not tolerate harassment, discrimination, or retaliation.