Bilingual Referral/Care Coordinator

Insight Global is seeking a Referral/Care Coordinator for a top healthcare services client. This individual will support medical management and referral coordination by ensuring patients are efficiently scheduled for specialty care, authorizations are properly obtained, and all referral documentation is accurately maintained.

The ideal candidate is patient-focused, highly organized, and thrives in a fast-paced clinical environment while delivering exceptional customer service and maintaining strict compliance with HIPAA guidelines.

Day-to-Day:

• Coordinate and process all patient referrals for specialty services

• Obtain and manage referral authorizations per protocol

• Communicate with patients regarding scheduling and referral status

• Enter referral, hospital, outpatient, and DME authorizations into the system

• Track outstanding referral reports and follow up as needed

• Receive consultant reports and route documentation to physicians

• Coordinate pre-admission testing with clinic staff and patients

• Maintain compliance with company policies and HIPAA standards

REQUIRED SKILLS AND EXPERIENCE

• High school diploma or GED

• Strong customer service and professional communication skills

• Ability to multitask in a fast-paced healthcare environment

• Reliable, punctual attendance

• Bilingual in English/Spanish required

NICE TO HAVE SKILLS AND EXPERIENCE

• Prior medical office experience (referral processing experience strongly preferred)

• Experience processing referrals for HMO plans

• Experience using EMR systems

• Knowledge of medical coding

Compensation:

$22/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.