Care Coordinator

Care CoordinatorAt ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.Now Hiring: Care CoordinatorLocation: Naperville, ILAt ADVENT, our Care Coordinators are the heart of the patient experience - connecting patients, providers, and teams to deliver care that's both seamless and compassionate. This role blends empathy with action, balancing communication, problem-solving, and precision. Care Coordinators are experts in guiding patients through their treatment journey, helping them understand their options, navigate insurance, and experience ADVENT's unique approach to better breathing and better living. Great position for someone with experience working in a similar position in dermatology, plastic surgery, optical, chiropractic, wellness, weight loss clinic or spa environment.What You'll Do:Serve as the primary point of contact for patients and families, building trust and rapport, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic's MD.Identify and resolve care barriers, confidently addressing patient questions, concerns, or objections, and guiding patients toward successful completion of their care journey.Balance compassion with efficiency, ensuring patients feel supported without impacting clinic workflow.Advocate for patients on financial matters, including insurance coverage, estimates/deposits, authorization status, out-of-pocket costs, and pre/post-operative instructions.Own the patient journey end-to-end, using strong listening, communication, influencing, and problem-solving skills to keep patients motivated and focused on treatment outcomes.Coordinate scheduling, follow-ups, procedures, and documentation, partnering with staff and surgeons to ensure accurate and timely completion of care.Monitor patient adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT's value proposition and outcomes.Confidently discuss costs and payments, providing guidance and recommending next steps in the patient journey with a value-driven approach.What You Bring:Proven success in customer engagement within a sales-driven or financial counselor role (inside sales experience preferred)Bachelor's degree in healthcare, or related field — or minimum of 2 years equivalent experienceSkilled in managing insurance, benefits, and cost-of-care discussions with patientsStrong influencer with a passion for guiding patients toward their goals and treatment outcomesProficient in medical terminology and comfortable collaborating with providersHighly organized with exceptional attention to detail and accuracyExcellent time management; able to work independently, anticipate needs, and plan proactivelyProficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)Willingness to support at other nearby clinics as neededWhy Choose ADVENT:16+ days PTO (prorated first year) + paid holidaysHealth, dental, and vision coverage with employer-paid HRA401k match & life insuranceRegular business hours - no nights or weekendsA culture that values solutions and encourages growthThis is a full-time 32-40 hr./week flex positionConvenient Monday-Friday schedule, Enjoy weekends and evenings for yourselfSchedule: Monday - Friday: 8am - 4:30pmExplore more at: ADVENT Careers Website