Customer Care Manager

Responsibilities Clearly articulate technology and product usage to business and technical users to drive understanding and adoption. Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers. Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions. Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail. Use excellent written and verbal communication skills to engage with internal teams and customers. Utilize your knowledge of our business processes, to guide customers effectively. Requirements 1+ years' experience in a customer-focused environment desired Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support Proven expertise in customer service Experience using a Customer Relationship Management (CRM) system Enthusiastic attitude and an engaging businesslike approach Excellent oral and written communications skills Experience with Microsoft Office required Creative problem solver Demonstrated ability to research to resolve customer inquiries Ability to interact effectively with internal and external partners. Technical Support Implementation Troubleshooting Research Skills Excellent Written Communication Excellent Verbal Communication Organizational Skills Attention to Detail Engaging Businesslike Approach #J-18808-Ljbffr