Patient Financial Counselor - Pharmacy

Extended Site MaintenanceWe are performing updates and maintenance to improve the applicant experience. As a result, the site will be unavailable from Saturday, August 29, at 9:00 p.m. ET through Sunday, August 30, at 8:00 a.m. ET. During this outage period, applications for job postings cannot be submitted.How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Job SummaryBasic Function and ResponsibilityThis 1.0 FTE position is dedicated to 100% patient care as a pharmacy financial coordinator within the pharmacy program. This position reports directly to the PFC Supervisor.Characteristic Duties and ResponsibilitiesThe patient financial coordinator (PFC) will coordinate medication access and financial assistance for Michigan Medicine pharmacy patients. This includes performing pharmacy insurance benefit investigations; completing pharmacy prior authorizations (PAs); coordinating prescription drug appeals; coordinating medication financial assistance enrollment (copay cards, patient assistance programs, etc.) for eligible patients; assisting in the miscellaneous coordination and follow up with providers and MM pharmacy to ensure timely access to medication therapy.Responsibilities*Core functions include:Obtaining detailed prescription insurance information to adjudicate claims.Communicate complex pharmacy benefit insurance and financial information relating to specialty and non-specialty medications to patients and internal and external customers, as appropriate.Evaluate patient-specific medication, insurance, and financial situations and provide counseling relating to coverage terms, benefits, and related requirements.Submit prior authorizations for medication coverage through pharmacy and/or medical insurance.Assist eligible patients in navigating access to manufacturers and extended coverage options.Troubleshoot and resolve complex pharmacy benefit billing issues associated with specialty and non-specialty medications.Identify, develop, and implement additional quality improvement initiatives to improve the team's efficiency to decrease turnaround time for patient access to medication.Required Qualifications*Graduation from high school or equivalent of education and experience.Minimum of 3-5 years of prior authorization experience through pharmacy benefit with progressive levels of responsibility. Strong knowledge of medical and/or prescription insurance policies and requirements, with the ability to accurately interpret and confidently explain insurance benefits and coverage details to diverse audiences.Ability to work in a fast-paced environment, consistently problem solving and managing time in an efficient and productive manner.Ability to work well as part of a team with minimal supervision. Ability to manage time-sensitive information while maintaining strict patient confidentiality.Excellent written and verbal communication skills.Excellent customer service skills.Desired Qualifications*Bachelor's or associate degree in a healthcare-related field.Analytical and computing skills with Word and Excel programs.Experience with Epic and/or other billing and pharmacy dispensing programs.Ability to perform a variety of manual dexterity movements, including keyboarding; fluency in reading, writing and speaking English.Ideal candidate must be patient-centered, flexible, adaptable to change, innovative, and willing to take on tasks/responsibilities with autonomy and creativity as we are a growing program and the working environment will continue to change.Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?Excellent medical, dental and vision coverage effective on your very first day2:1 Match on retirement savingsModes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.Union AffiliationThis position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.Job Opening ID282295Working TitlePatient Financial Counselor - PharmacyJob TitlePatient Financial CounselorWork LocationMichigan Medicine - Ann ArborAnn Arbor, MIModes of Work Hybrid Full/Part TimeFull-TimeRegular/TemporaryRegularFLSA StatusNonexemptOrganizational GroupUm HospitalDepartmentMM Specialty PharmacyPosting Begin/End Date8/26/2026 - 9/09/2026Career Interest Healthcare Admin & Support Pharmacy Service Employees Intl Union (SEIU)