Assistant Store Manager: SET Active

Assistant Store Manager

We're seeking a motivated and service-driven Assistant Store Manager for our boutique powered by the Leap Platform, located in Los Angeles. This role is ideal for an emerging retail leader ready to take on increased business ownership and people leadership responsibility within a fast-paced, client-focused environment.

In partnership with the Store Manager, you will help lead the daily business, drive sales performance, and deliver an elevated and service-first in-store experience. You will serve as a hands-on leader on the sales floor, reinforcing brand standards, developing team members through real-time coaching and feedback, and fostering a collaborative culture rooted in accountability and professionalism.

You will also support talent recruitment, onboarding, and team development while helping maintain accountability to business goals and service expectations.

As a brand ambassador and local market contributor, you will support client outreach, community engagement efforts, and in-store events that strengthen customer relationships and drive brand awareness.

Operational excellence is central to success in this role. You will oversee key aspects of daily store operations including visual merchandising, inventory management, shipment processing, scheduling, opening/closing procedures, and overall organization. The ideal candidate is adaptable, detail-oriented, and confident leading the business in the Store Manager's absence.

This role may extend beyond your primary location, occasionally supporting other Leap-powered stores within the market. Responsibilities may include assisting with new store openings, onboarding team members, providing sales floor coverage, or supporting community activations.

Position Qualifications

• Proven retail leadership experience, ideally within boutique, premium, or lifestyle brands, with a passion for delivering elevated and personalized client experiences.
• Strong leadership and interpersonal skills with the ability to coach, motivate, and develop teams through hands-on floor leadership and clear communication.
• Demonstrated ability to drive sales through client engagement, styling, outreach, and relationship-building.
• Strong business acumen with the ability to identify trends, support business strategies, and contribute to overall store performance.
• Entrepreneurial mindset with comfort navigating fast-paced and evolving retail environments while maintaining focus and accountability.
• Experience supporting recruitment, onboarding, and retention efforts to help build strong store teams.
• Strong operational skills across scheduling, inventory management, visual standards, shipment processing, and policy compliance.
• Professional presence with the ability to confidently handle customer concerns, team challenges, and day-to-day business needs with sound judgment.
• Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations and communication.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
• Must be 18+ years of age.

Key Performance Indicators (KPIs)

• Sales & Service: Supports achievement of sales goals while delivering elevated and personalized client experiences.
• Client Engagement: Contributes to strong client retention and outreach efforts through relationship-building and community engagement.
• Operational Excellence: Maintains high standards across inventory accuracy, merchandising, organization, and procedural compliance.
• Team Development: Supports onboarding, coaching, and ongoing team development to drive engagement and performance.
• Leadership Presence: Acts as a dependable leader on the sales floor and confidently oversees store operations in the Store Manager's absence.

Hourly Pay Range: $27 to $30. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others.

Leap Perks:

• Bonus eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO:
  • Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
  • Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.