Sr. Director, E-commerce & Customer Enablement

Basic Functions This position builds long‑term strategic plans for the organization's customer‑facing digital commerce and enablement platforms, including e‑commerce storefronts, marketing websites and content management systems, the customer account center, and product usage / self‑service portals. The role oversees the department’s budget, directs definition and implementation of customer requirements, and supports ongoing life‑cycle management of these systems. This newly established role consolidates leadership of the E‑Commerce function and the Customer Enablement Systems function under a single accountable owner, with responsibility for driving commercial growth, security governance, AI enablement and a seamless end‑to‑end digital customer experience. Qualifications 15+ years of Software Development experience, including substantial experience in a senior digital leadership role with accountability for customer‑facing platforms at scale (e‑commerce, web or customer self‑service environments). 7+ years of Software Development leadership experience, including leading and developing large, multi‑disciplinary teams through periods of structural change. BS in Engineering/Computer Science or equivalent; advanced degree preferred. Relevant professional certifications or formal training in digital leadership or enterprise architecture preferred. Technical Skills Life‑cycle management. Knowledge of large, complex systems, including multi‑tenant e‑commerce platforms, decoupled/headless storefront architectures and hybrid on‑premises/cloud environments. Strong knowledge of architectural principles, including experience with cloud‑native platform architectures (AWS, Azure or GCP) and modern DevSecOps practices. Proven ability to leverage technical metrics to drive effective business decisions. Expertise and proven experience with various resource models such as Managed Services and Staff Augmentation. Strong proficiency in multiple database technologies, design and manipulation, optimization, best practices and industry trend knowledge. Industry‑wide or broad company‑wide technical knowledge across e‑commerce, content management and customer self‑service platforms. Experience as a software development process expert in agile development methodologies. Broad technical understanding across web platform architecture, application development practices and security standards. Demonstrable experience leveraging AI tools and platforms to accelerate engineering delivery and to build AI‑powered, customer‑facing experiences. Expertise in development languages and platforms including but not limited to Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, .Net, e‑commerce platforms (e.g., Magento/Adobe Commerce), content management systems (traditional and headless), cloud infrastructure services (e.g., AWS), Windows, and UNIX. Accountabilities Own and be personally accountable for the security posture of all platforms within scope, establishing and maintaining a security‑first culture and ensuring rigorous standards, controls and testing are embedded into all development and operational practices. With Product Management, define and own the strategic vision for e‑commerce, positioning the digital channel as a primary commercial growth lever and competitive differentiator; drive measurable improvements in digital revenue, conversion, trading performance and customer acquisition. Take ownership of customer self‑service platforms, including the account management centre, ensuring an exceptional, low‑effort customer experience. Responsible for leaders with teams of both internal and external technology resources. Meet or exceed operational targets, service‑level agreements, schedules, quality or cost requirements. Perform reviews to ensure enterprise and architectural standards and processes are followed, working closely with Engineering, Architecture and Information Security to manage technical debt responsibly. Develop leaders to build senior leadership bench strength. Lead the development of technical standards, and perform reviews to ensure enterprise and architectural standards and processes are followed. Manage system and user acceptance testing cycles to ensure accurate and quality business solutions. Serve as primary technical point of contact for external technology resources, and oversee vendor and partner relationships across the digital estate, managing contracts, performance and coordination. #J-18808-Ljbffr