SHIFT LEAD

Shift Supervisor

Scooter's Coffee is one of the fastest growing coffee companies and we are seeking highly motivated, positive, enthusiastic coffee lovers that thrive in a fast-paced environment to join our Las Vegas team. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live out our core values of integrity, love, humility, and courage.

The shift supervisor is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store duties. This position serves as a role model for barista responsibilities and is the team leader when the Store Manager is not working.

Key responsibilities include:

• Ensuring an amazing customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and strongly leading the team
• Maintaining speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assisting the Store Manager in onboarding and training new team members
• Developing effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce and improve performance
• Proactively seeking opportunities to increase individual and team sales
• Executing cash handling, POS system, and operational procedures in an accurate and consistent manner
• Ensuring team members follow all health, safety, and sanitation guidelines
• Consistently following all opening and closing procedures
• Demonstrating punctuality, dependability, and adaptability
• Assisting Store Manager with administrative duties as requested

Qualifications include:

• A passion for people
• Commitment to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company
• Ability to be on feet for long periods of time and lift up to 30 pounds

Disclaimers:

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees.

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.