Homeless and Housing Stability Program Coordinator

Join Redmond!

The City of Redmond is a thriving, culturally diverse community and is home to over 80,000 residents. Redmond is the hub of an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the city, and our values of service, integrity, accountability, belonging and stewardship.

The Homeless and Housing Stability Program Coordinator provides housing navigation for and outreach to individuals and families who are at risk of or experiencing homelessness in the City of Redmond. This position serves as part of the City's Outreach Response Team within the Human Services Division working alongside the Homeless Outreach Administrator to provide direct outreach and comprehensive case management support.

The Program Coordinator is a human services professional who can collaborate with local non-profits to connect clients to resources and support the overall goals of the City's THRIVE: Community Health Team by providing safety, stability, opportunity, and hope for anyone in need or crisis.

Role & Responsibilities

• Primary responsibility will be to provide support to the Homeless Outreach Program which includes connecting individuals experiencing or at risk of homelessness with local provider resources and coordinating other administrative and service needs. This will include direct outreach and in-person support to clients.
• Assist individuals in accessing appropriate service providers and coordinating service delivery, including but not limited to connection to behavioral health services, housing, treatment services, employment services, basic needs services, etc. This includes providing direct transportation to shelters, appointments, and other services.
• Provide back-up support for the City of Redmond's THRIVE Program which also includes a team of individuals from departments overseeing the City's Mobile Integrated Health Program and Mental Health Professional Co-Response.
• Conduct assessments, document client interactions, and assist with social services, benefits, and housing applications.
• Support individuals at risk of losing their housing with identifying short and long-term solutions that will prevent eviction and/or homelessness.
• Participate in cross-departmental case consultations and coordinate with cross-department staff, including Parks, Police, and Fire, to address homelessness and housing related issues.
• Coordinate and collaborate with external community partners and agencies to make referrals and connections. Works proactively with local and regional outreach teams, housing providers, and human services organizations to understand community resources.
• Stay apprised of services, programs, and eligibility criteria for accessing resources.
• Identifies gaps and provides recommendations to shape the city's response to homelessness and housing instability.
• Conduct follow-up visits as necessary to ensure the continuity of care and support the transition to stability and independence.
• Maintain accurate records, data, and materials related to client interactions, ensuring comprehensive documentation and case management.
• Other duties as assigned.

Knowledge, Skills and Abilities

Knowledge and Skills

• Knowledge of and ability to work effectively within the regional homelessness response system with nonprofit organizations, government agencies, and other groups to collaborate and connect individuals with services and benefits.
• Ability to build trust and support the needs of individuals and families at risk of or experiencing homelessness that is person-centered and culturally relevant
• Skills in conflict resolution, de-escalation techniques, motivational interviewing, and problem-solving.
• Ability to assess risk level of engagement with individuals using independent judgment to respond in a manner that is safe and appropriate.
• General understanding of state and federal housing laws and landlord-tenant rights.
• Ability to organize weekly schedule, prioritize tasks, follow through on given assignments, accurately show progress, and demonstrate reliability in appointments with individuals through timely and effective communication and follow-up.
• Ability to work independently and collaboratively.
• Moderate computer proficiency, including electronic management of case notes and records; ability to track and report out program metrics.
• Communicate and interact effectively with diverse stakeholders including law-enforcement, non-profit partners, and the public in ways that are culturally responsive and respectful.
• Ability to manage multiple priorities and meet deadlines.

Qualifications

Education and Experience

• Three years' experience in case management supporting individuals with housing insecurity and/or experiencing homelessness. Experience working with people experiencing homelessness, mental health, and/or low-income populations preferred.
• High school diploma or equivalent; college degree or coursework preferred
• Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

Licenses and Certificates

• Valid WA State Driver's license required.

Benefits

Our employees earn competitive wages and enjoy an exceptional benefits package that includes:

• MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
• PRESCRIPTION DRUG INSURANCE - Included with each medical plan
• DENTAL INSURANCE - For employees and their eligible dependents
• VISION INSURANCE - For employees and their eligible dependents
• OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
• FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
• PAID VACATION & HOLIDAYS – with (13) paid holidays per year
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include: Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan
• Annual COLA adjustments
• Annual merit increases of up to 5%

To learn about benefits at the City of Redmond, please visit C2MB (ajg.com)