Lobby Ambassador / Administrative Assistant I

Job Description

Job Description

The City of Sandy Springs is seeking a customer-focused, organized, and proactive professional to serve as our next Lobby Ambassador / Administrative Assistant I within the Community Development Department. This highly visible role serves as the first point of contact for residents, contractors, business owners, and visitors seeking permitting, licensing, and revenue-related assistance.

If you thrive in a fast-paced environment, enjoy helping people, and can confidently manage multiple priorities while delivering exceptional customer service, we encourage you to apply.

As the Lobby Ambassador, you will play a key role in creating a welcoming and efficient customer experience while supporting day-to-day permitting and administrative operations. Responsibilities include:

• Serving as the primary point of contact for walk-in visitors, phone calls, and customer inquiries
• Assisting customers with permitting applications, online portal navigation, inspection scheduling, and payment processes
• Coordinating appointments and customer flow between Community Development, Permit, and Revenue staff
• Reviewing permit applications for completeness and assisting customers with resolving deficiencies
• Managing records, workflow queues, customer requests, and administrative tasks with accuracy and efficiency
• Providing technical assistance and troubleshooting for permitting systems and online services
• Supporting public meetings, workshops, seminars, and community engagement initiatives as needed
• Collaborating with internal departments to ensure responsive, professional, and consistent service delivery

The ideal candidate is a strong communicator with excellent organizational skills, attention to detail, and the ability to remain professional and solutions-focused in a high-volume public-facing environment.

• High school diploma or equivalent required
• 2–3 years of administrative or customer service experience
• Experience working in a fast-paced, high-volume environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong multitasking, time management, and problem-solving skills
• Ability to learn permitting processes and systems quickly
• Familiarity with permitting software such as OpenGov is a plus

At Sandy Springs, we are committed to building a collaborative workplace culture where employees can grow professionally while making a meaningful impact in the community.

• Three competitive medical plan options for you and your family, along with dental and vision coverage
• 10 paid holidays per year, plus 1 floating holiday
• Accrued paid vacation and sick leave
• City-paid life and AD&D insurance, short-term disability, and long-term disability
• A City-paid Employee Assistance Program (EAP)
• A robust retirement savings program: the City contributes 12% of your base salary to a 401(a) plan and matches up to 5% of your contributions to a 457(b) plan
• Tuition reimbursement up to $5,250 per year after one year of service toward a relevant degree
• Identity Theft Insurance
• Access to an on-site gym
• FirstNet (AT&T) Phone Discount

Sandy Springs is Georgia’s sixth-largest city, with nearly 110,000 residents and a thriving business community. Known for its small-town charm, strong public safety, and exceptional quality of life, Sandy Springs consistently ranks among the best places to raise a family. As Georgia’s most diverse city, it offers top-rated schools, world-class healthcare, miles of parks and riverfront recreation, and a vibrant dining and retail scene—all just minutes from the heart of metro Atlanta.

The City of Sandy Springs is an Equal Opportunity Employer. Due to the number of job applications received, we are unable to accept phone calls or emails about the status of your application. Each applicant will receive notification at the time of applying and when a decision is made.