Account Manager

Description & Requirements Join Our Team and Make a Difference!

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range: This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY

The Account Manager is accountable for relationships, sells products and/or services to One Call clients to ensure satisfaction, alignment of One Call's corporate strategy, account retention, and revenue growth. Additionally, the Account Manager supports the Strategic Account Executive in on-going service delivery, customer satisfaction, and relationship development with One Call's Corporate and Regional Accounts.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Significant focus should be on client retention and developing/executing account plans to ensure continued revenue growth
• Demonstrates product knowledge including solutions, markets, and competitive intelligence
• Leverages client-facing data to reinforce One Call value proposition
• Leverages internal data to identify opportunities for improving service delivery and increased revenue
• Provides accurate and timely sales forecasts
• Develop relationships with desk-level buyers, pulling through revenue at the user level
• Ensures accurate content and certification of information in CRM software for assigned clients
• Within the client organizations, builds network of influencers and maintains knowledge of products and services utilized
• Identifies and mitigates at-risk business
• If working with federal government contract clients, employee is required to receive federal government clearance for handling sensitive information. Employees are also required to receive annual security awareness training.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS

Bachelor's degree or the equivalent combination of education, training, or work experience. A minimum of 3 years of sales or equivalent experience required; 5 years or more preferred.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES

• Good understanding of One Call products and services
• General knowledge of workers' compensation industry
• Communicates ideas both verbally, in written form and via presentation in a clear, concise, and professional manner appropriate to audience including executive levels.
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public.
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
• Ability to show established track record of involvement in industry trade groups preferred.
• Ability to work both independently and in a team environment.
• Expert knowledge of Microsoft Office suite of applications, CRM software, and data visualization tools.
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT

For roles located in office or home settings, this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak and hear. Work-from-home requirements include the colleague's ability to set up computer equipment within their home office. Travel requirements include the colleague's ability to move between work locations for client meetings and other field work assignments. Travel may be up to 50% of working hours. The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height). The colleague must be able to remain in a stationary position, operate a computer and other office equipment, perform repetitive motions, assess information and files stored electronically, converse with customers and exchange accurate information. The colleague must be able to discern text displayed on a monitor and input data into specific fields using a keyboard. The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement. Reasonable accommodation will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position. The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, nationality, disability status, protected veteran status, or any other status protected by law.