Front Desk Agent at InterContinental Washington DC - The Wharf

divh2Front Desk Agent/h2pFirst impressions count. To get our guests memorable experiences off to an unforgettable start, were looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home./ppA little taste of your day-to-day/ppEvery day is different, but youll mostly be:/pulliKicking off truly memorable guest experiences with the warmest of welcomes/liliAcknowledging IHG Rewards Club members and returning guests in person or over the phone/liliTaking, managing, and receiving payments for guest bookings/liliMaking the check-in and check-out process feel swift and seamless/liliStaying a step of our guests needs to anticipate requests and offer tailored recommendations/liliBeing our guests trusted contact helping with everything from bill issues to restaurant recommendations/li/ulpWhat we need from you/pulliCommunication skills - guests will need to come to you with concerns as well as compliments, so youll be easy to talk to/liliYour problem-solving skills will turn issues into opportunities, so every guest leaves with great memories/liliFluency in the local language - extra language skills would be great, but not essential/liliLiterate and tech-savvy - youll need a good grasp of reading, writing, basic math and computer skills/li/ulpWhat you can expect from us/ppWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business./ppThe hourly pay rate for this role is $25.75. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employees pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs./ppWe offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees./ppIHG Hotels Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and youll become part of our ever-growing global family./p/div