Switchboard Receptionist

Job Title

School District Switchboard Operator

Job Description

Operate the school district switchboard and provide initial contact with the public concerning questions and general information. Actively engage in actions that contribute to the overall mission and strategic plan of Clear Creek ISD.

Qualifications

Education/Certification/Licensure

• High school diploma or GED

Special Knowledge/Skills

• Effective communication, interpersonal, and public relations skills
• Proficient computer and typing skills

Experience

• Minimum of two years successful general office experience

Major Responsibilities and Duties

1. Receive and route incoming telephone calls to appropriate staff.
2. Greet visitors to the Education Support Center, determine what assistance is needed and provide appropriate assistance/information or direct to appropriate office or department.
3. Serve as the security check point and notify liaison officers and/or appropriate administrators if necessary.
4. Enter all name changes into district payroll software as needed.
5. Scan transcripts and upload into HR and payroll software as needed.
6. Upload certification information into HR and payroll software as needed.
7. Assist Certification Specialist with certification and license renewals as needed.
8. Respond to inquiries about substitute applications, researching and following up with appropriate responses as applicable.
9. Maintain accurate substitute information in the automated payroll system by adding or verifying updated personal information including degrees and certifications.
10. Assist with correspondence for spring and fall recruiting by entering applicant information into database; creating mail merge to send related job fair information to graduating students; and entering applicants into database to send out related correspondence letters to job fair attendees.
11. Demonstrate integrity and ethics.
12. Exhibit CCISD Core Values of trustworthiness, respect, responsibility, fairness, caring, and citizenship.
13. Actively engage in actions that contribute to the overall mission and strategic plan of Clear Creek ISD.
14. Stay up-to-date professionally through the selection of quality professional learning opportunities for personal growth.
15. Research district policy, precedent, and current practices prior to taking action.
16. Participate as an effective team member who contributes to district, department, and content goals.
17. Demonstrates proficient levels of technology applications.
18. Participates fully in drills and safety exercises to provide for the safety and overall emotional wellbeing of students.
19. Utilize time wisely for effective management of job responsibilities.
20. Maintain punctuality in daily work times, appointments, and meetings.
21. Meet task completion deadlines established by supervisor.
22. Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers.
23. Work cooperatively with co-workers and supervisors to ensure that the goals of the school/department are met.
24. Maintain a positive and professional tone in all communication (i.e. email, written, and verbal).
25. Perform other duties and accept other responsibilities as assigned.

Working Conditions

Mental Demands

Effective communication; ability to maintain emotional control under stress

Physical Demands/Environmental Factors

Prolonged sitting and possible fatigue from being in a stationary position; repetitive hand motions; listening; speaking; noise; exposure to sunlight through building's skylight

Terms: 230 days

Hours: 7.5

Pay Grade: PARA 4