Dental Front Desk Coordinator

Do you want to positively impact a child's life forever? We are a busy Pediatric Dental/Orthodontic Practice dedicated to creating a positive and welcoming experience for every patient and family we serve. Our team is committed to delivering high-quality care while fostering a supportive, team‑oriented environment. Dental Front Desk Coordinator This position is the first point of contact for patients and is the face/voice of the practice. It requires providing excellent customer service, greeting patients, managing check‑out, receiving payments, answering phones, scheduling, coordinating insurance, and assisting with special assignments. Responsibilities Greet and assist patients with warmth and professionalism. Ensure patients feel welcomed and comfortable. Support patient check‑in and check‑out processes. Coordinate patient flow, including charting and seating. Collect and apply patient payments accurately. Schedule and confirm patient appointments. Align appointments with provider availability and patient needs. Confirm appointments at least 24 hours in advance and reschedule as needed. Handle new patient calls and gather necessary information. Provide new patients with directions, appointment details, and required documentation. Verify insurance coverage and communicate with insurance providers. Assist with insurance claims, pre‑determinations, and A/R processes. Address and help resolve insurance‑related issues. Assist with special projects as assigned by leadership. Manage incoming mail and ensure proper processing of payments and documentation. Support collections, recall systems, and administrative tools (e.g., Smart Doc, A/R systems). Qualifications 0-3 years of administrative, front desk, or healthcare experience (dental preferred). High school diploma or GED required. Strong communication skills (written and verbal). Ability to multitask and manage competing priorities. Strong organizational and interpersonal skills. Comfortable handling confidential information. Positive, energetic, and professional demeanor. Strong phone skills and customer service mindset. Experience with EHR systems and multi‑line phones is a plus. Physical Demands Sitting for long periods of time (about 90% of the day) and talking/hearing 100% of the day. Classical vision abilities: close vision, depth perception, focus. Standing, walking, using hands, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, tasting and smelling. Ability to lift or move up to 50 pounds. Job Type Full‑time Schedule varies week to week Compensation $22.00–$24.00 per hour, dependent on experience Benefits 401(k) matching Health insurance Paid time off Employee discounts Referral program #J-18808-Ljbffr ExtensisHR