Owenhouse Cycling Bike Mechanic

Owenhouse Cycling Bike Mechanic

The Bike Technician is responsible for all levels of service as they relate to bicycle repairs. These repairs include basic bicycle tune ups all the way through a complete suspension overhaul. A successful Owenhouse Cycling Bike Technician should strive to go above & beyond with "Every customer's bicycle, every time."

The essential duties, responsibilities, and requirements include:

• Dress appropriately and according to company policy.
• Represent the company well; internally and to the general public.
• Assure the Core Values are alive and well in all Owenhouse facilities through all forms of communication and daily interactions with employees, customers and vendors.
• Provide a positive representation of Owenhouse Cycling.
• Possess a friendly outgoing demeanor.
• Work well with associates as well as customers.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist with daily maintenance, orderliness and cleanliness of the service area & stock room.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Communicate any Service related issues to the Service Manager for follow up.
• Participate in daily Huddles.
• Follow all store safety policies and procedures.
• Be professional in appearance and actions.
• Smile! Laugh! & Have fun!
• Project a friendly, outgoing demeanor; work well with customers as well as fellow team associates. Assist in creating a positive, professional and safe work environment.
• Assist with stocking of merchandise throughout the store & service area.
• Assist with maintaining back stock levels.
• Communicate any problem or issue that requires Supervisor/Management assistance.
• Strong organizational skills are encouraged.
• Good verbal and written communication skills are encouraged to handle projects and tasks.
• Ability and willingness to work flexible hours if needed to meet the needs of the business
• Other duties may be assigned.

Other essential requirements include:

• High School or GED equivalent.
• Previous Bike Technician/Mechanic experience.
• Basic knowledge of the bicycle industry & components available.
• Customer service experience preferred but not required.
• Retail stocking experience preferred but not required.
• Knowledge of computer systems is required.
• Level 3 Tech training or higher.

Experience includes:

• Basic brake, derailleur installation & adjustments.
• Full installation of a Dropper seatpost.
• Hydraulic brake bleed.
• Ability to perform a full bike drivetrain adjustment & cleaning.
• Chain replacement, compatibility, chainline & chainring compatibility.
• Wheel building, truing & repair.
• How to cut spokes to custom lengths using a Phil Wood Spoke Cutter.
• Fork lowers & damper service.
• Shock air can & damper service. (use of Andreani bleeder & Nitrogen fill system)
• Full tear down of suspension linkage & replacement bearings.
• Complete bike assembly. (i.e Ibis, Santa Cruz bike builds)
• Properly adjust caliper & linear pull brakes, mechanical disc brakes, & hydraulic disc brakes.
• Ability to replace all cables/housing/hoses.
• Proper bicycle set up and adjustment.
• Appropriate Repair stand use.
• Component standards.
• Know how to use all measuring tools. (i.e BCD, tensiometer, chain wear tool etc.)
• Know how to properly use Torque measurement tools.
• Appropriate Solvent/lubricant use.
• Bearing inspection & assessment. (cartridge & conventional loose ball)
• Crankset knowledge.
• Handlebar & stem knowledge.
• Bottom bracket knowledge.
• Proper use of cutting tools.
• Saddle & seatpost knowledge.
• Tire/Rim compatibility.
• Pedal compatibility.

Physical requirements include:

• Must be in good physical condition and work wisely.
• Unloading of freight is to be accomplished safely, carefully, and quickly with care not to injure stock or self.
• Must be physically able to lift and handle a minimum of 70lbs.
• Proper lifting procedures must be followed at all times
• Ability to bend and twist, push and pull, stoop, and kneel.
• Ability to ascend and descend a ladder.
• Ability to work at heights.
• Ability to stand for extended periods of time.
• Ability to hear, understand and communicate orally and in writing to staff.

If this sounds like you, we can't wait to meet you!