Patient Services Rep

Patient Concierge RepThe Patient Concierge Rep coordinates and schedules appointments and is a primary point of contact for patients with initial consults/appointments, treatment plans (i.e. infusion, outpatient diagnostic services) for multiple locations and multiple services to include:Reviews whether medical records are received, appointment lists or scanned documents are in order to ensure that all documents are available to support complete and thorough evaluation.Interfaces with nursing staff regarding appropriateness of appointment and obtains preauthorization as required.Monitors patient cancellations for appointments, processes cancellations in a timely manner, and where appropriate, utilizes wait lists to offer improved access to the clinics for new and established patients.Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect.Schedules or reschedules initial consults/appointments, as appropriate, for multiple locations.Performs all aspects of the Patient Access Rep position, as needed.Monday - Friday 8a -5pLicensure, Certification, or Registration Requirements for Hire: N/ALicensure, Certification, or Registration Requirements for continued employment: N/AExperience REQUIRED: Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare settingStrong customer service skills and patient/customer centered focus in positive manner in all situationsExperience PREFERRED: Three (3) years' work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminologyEducation/training REQUIRED: High school graduate or equivalentEducation/training PREFERRED: Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related fieldIndependent action(s) required: Performs daily activities with minimal supervision. Functions in a self-directed manner to accomplish routine activities. Notifies management, immediately, of issues involving violation of VCUHS policies or procedures.Supervisory responsibilities (if applicable): N/AAdditional position requirements: N/AAge Specific groups served: N/APhysical Requirements (includes use of assistance devices as appropriate): Physical - Lifting 50-100 lbs. Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motionMental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinkingEmotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent changeCompensation Range: $17.50 - $26.39Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.EEO Employer/Disabled/Protected Veteran VCU Health