IT Support Specialist

Job Description

Job Description

IT Support Specialist

Are you a customer-focused IT professional who enjoys solving problems, supporting end users, and making a meaningful impact across an organization? If so, we invite you to explore an exciting opportunity with The Horst Group .

We are seeking an IT Support Specialist to join our growing team. In this role, you will provide hands-on technical support to employees across our family of companies while helping drive technology initiatives that support our business goals. This position is ideal for someone who is proactive, service-oriented, and eager to expand their technical expertise in a collaborative environment.

Key Responsibilities

• Provide technical support and assistance to The Horst Group and its affiliated business units.
• Troubleshoot and resolve hardware, software, operating system, and peripheral-related issues.
• Manage workstation imaging, deployment, and operating system maintenance.
• Administer software deployment and updates.
• Support and maintain company phone systems and phone line services.
• Respond to help desk requests, diagnose issues, and provide timely resolutions or appropriate escalation.
• Provide support for conference room technology and meeting platforms.
• Assist with third-party application support and troubleshooting.
• Implement and support digital video streaming solutions.
• Apply system updates, patches, and security enhancements to end-user devices.
• Assist with IT asset inventory management, procurement, and equipment lifecycle processes.
• Document support activities and maintain accurate records.
• Perform additional duties and projects as assigned.

Qualifications

• Associate degree in Information Technology, Computer Support, or a related field preferred.
• Relevant technical certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Exceptional customer service and interpersonal skills.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities effectively.

Why Join The Horst Group?

At The Horst Group, you'll have the opportunity to work in a collaborative and supportive environment where your contributions directly impact our employees and business operations. We are committed to investing in our team members through professional development opportunities, competitive compensation, and a comprehensive benefits package.

If you're passionate about technology, enjoy helping others, and are looking to grow your IT career with a respected organization, we'd love to hear from you.