Team Lead

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. Title: Team Lead Reports To: Project Director Location: Marin County, CA Employment Type: Full‑Time, Non‑Exempt Employee Responsibilities Staff Leadership & Support Provide day‑to‑day guidance and support to Career Advisors and office staff Assist with onboarding and training of new employees Reinforce policies, procedures, and service delivery expectations Provide coaching on case management, documentation, and customer service Help identify staff training needs and operational challenges Office Oversight Support daily office operations and workflow coordination Assist with office scheduling and coverage coordination Address routine participant escalations and office concerns Ensure a professional and customer‑focused office environment Communicate office needs/issues to leadership Periodically provide coverage at different locations as needed Approach each day and task with a "ZAG" mindset Other duties and projects as needed Program Quality & Compliance Support file reviews and quality assurance activities Monitor case notes, activity tracking, and service documentation Reinforce compliance with WIOA, CalJOBS, and local board policies Support corrective action follow‑up and continuous improvement efforts Direct Participant Services Maintain a reduced caseload of participants Deliver career coaching, assessments, and employment services Support training and supportive service coordination Assist participants with barriers to employment Community Engagement Support outreach and recruitment activities Maintain relationships with local partners and referral agencies Represent the program at community meetings/events as assigned Qualifications Associate’s degree or higher 2+ years of experience working in a career center or providing career development services 1+ year of experience working with unemployed and underemployed individuals Ability to give presentations and workshops (public speaking) Demonstrated understanding of WIOA programs and services Demonstrated ability to be highly detail‑oriented to meet program requirements Knowledge of local community colleges, partners, and private training opportunities Knowledgeable about workforce program requirements for compliance, policy development, and workflow processes Computer literate with proficiency in Google Office Suite, training platforms, and case management or customer relationship software such as CalJOBS Exceptional time management skills to meet deadlines and work under pressure Excellent verbal and written communication skills A valid driver’s license Preferred Skills / Knowledge Experience with local WIOA programs strongly preferred Knowledgeable about the local region and relevant partners Ability to multitask and be proactive Benefits 401(k) with generous employer match Medical, dental, and vision insurance with employee‑sponsored HSA on qualifying plans Disability insurance Supplemental insurance Paid holidays and paid time off, accrued Compensation Salary: $70,000 - $73,000 per year Employment Type Full‑Time, Non‑Exempt EEO Statement Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirement Employment is contingent upon successful completion of a background check including criminal, prior employment, and education verification. Failure to satisfactorily complete the check may affect application status or continued employment. #J-18808-Ljbffr