Customer Service Representative

Job Description

Job Description

Why Come Work for Energy Partners?

At Energy Partners, you’re not just joining a company—you’re becoming part of a team that feels like family. We take pride in creating a positive, supportive workplace where employees are valued, respected, and given opportunities to grow.

We offer:

• Strong Team Culture – We work hard, support each other, and celebrate wins together.
• Work-Life Balance – Monday–Friday schedules with no weekends for many roles, plus programs like our Weekend Rewards Program .
• Competitive Pay & Benefits – Including paid time off, 401(k), and more.
• Employee Appreciation – From events to milestone recognition (like our 25-year anniversary celebrations), we make sure our team knows they matter.
• Growth Opportunities – As one of the fastest-growing propane companies in the region, we continue to expand and create new opportunities.
• Meaningful Work – We keep homes warm, businesses running, and communities supported—especially when it matters most.

If you’re looking for a place where your work is appreciated and your team has your back, Energy Partners is the place for you.

Job Summary:

Energy Partners Propane Customer Service Representative will support customers by providing helpful information, answering product and service questions, processing orders, prepare correspondences, fulfill customer needs, and respond to complaints.

General Job Requirements:

 Be familiar with company policies, rules, regulations, procedures and adhere to Energy Partners Handbook.

 Must demonstrate honesty, integrity, confidentiality, dependability, and flexibility along with initiative and motivation to organize and complete tasks.

 Perform duties and assignments, and conduct self in such a manner as to reflect good credit on Energy Partners.

 A professional appearance is important along with excellent skills in customer relations with the ability to work as a team member.

 Ability to multi-task, prioritize and manage time effectively.

 Excellent communication skills.

Essential Duties & Responsibilities:

 Maintain a positive and professional attitude towards customers at all times.

 Respond promptly to customer inquiries.

 Acknowledge and resolve customer complaints by clarifying the problem, determining the cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up with the customer to ensure resolution.

 Manage large amounts of incoming calls.

 Build sustainable relationships of trust through open and interactive communication.

 Provide accurate and valid information to customers.

 Greet customers warmly and go the extra mile.

 Process orders, requests, refunds or exchanges.

 Be familiar and comfortable using computer software; data entry, daily emails, dispatch, account maintenance and billing.

 Take payment information and other pertinent information such as addresses and phone numbers.

 Create new customer accounts.

 Contacting customers that have past due accounts.

 Schedule tank sets and appliance installations.

 In some locations, propane bottle fill and front store sales dealing with parts requests.

 In some locations, plant inventory information pertaining to railcars and fuel distribution.

 Filing paperwork in an organized manner.

 Dispatching work orders to the drivers.

 Assisting managers, drivers and service technicians with customer account information while understanding accounts and other needs.

 Performs any other duties as assigned.

Education/Experience Requirements:

 Minimum of a High School Diploma/GED

 Computer Software Experience Preferred

 Customer Support Preferred