Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a collaborative team in Grand Haven, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys supporting customers, managing order-related information accurately, and contributing to a fast-paced office environment. The role offers the chance to build strong operational knowledge while working closely with sales and internal partners. We value professionals who communicate confidently, stay organized, and bring the initiative to grow into broader responsibilities over time.

Responsibilities:
• Handle incoming customer inquiries by phone and email, providing timely, courteous, and solution-focused support.
• Enter and maintain order details, customer records, and related information with a high level of accuracy.
• Coordinate with sales, operations, and other internal teams to resolve service issues and keep accounts moving smoothly.
• Monitor customer requests and follow through on open items to ensure clear communication and dependable service.
• Use business systems and standard office software to track activity, update information, and support daily workflow needs.
• Assist with forecasting, reporting, and administrative tasks that help the team stay organized and informed.
• Support knowledge transfer and cross-training efforts to maintain continuity during team coverage needs.
• Contribute to a positive office environment by building strong working relationships and communicating effectively with colleagues.

• Previous experience in customer service, call center support, order entry, or a related client-facing role.

• Comfortable managing inbound calls and handling outbound follow-up when needed.

• Proficiency with Microsoft Office, including Outlook, Teams, and Excel.

• Ability to learn and navigate customer service, ERP or CRM platforms; experience with HubSpot or similar systems is helpful.

• Strong attention to detail and the ability to manage data entry accurately in a busy environment.

• Clear verbal and written communication skills with a detail-focused and approachable style.

• Dependable work ethic, strong organizational skills, and the ability to work effectively in an on-site team setting.