Customer Service Specialist

Hotel Operations Support SpecialistThis role supports hotel leaders and suppliers by providing customer service, supply chain guidance, training, and purchasing support. The candidate will manage a high volume of emails, handle approximately 3 customer-related calls per day, track activities in Salesforce and Microsoft Teams, analyze trends, and work cross-functionally to improve supplier adoption and hotel purchasing outcomes.Ideal Candidate Profile:• Hospitality or hotel operations background• Procurement, purchasing, or supply chain experience• Strong customer service and problem-solving skills• Comfortable handling dissatisfied customers professionally• Experienced with Salesforce, Teams, and Microsoft Office• Self-starter who can work independently and influence others• Strong analytical and relationship-management skillsKey Responsibilities:• Manage heavy email volume and customer inquiries.• Handle supplier and purchasing-related support calls.• Support hotel leaders with procurement and supply chain guidance.• Identify trends and recommend process improvements.• Track activities and reporting in Salesforce and Microsoft Teams.• Conduct coaching and training sessions for hotel teams.• Collaborate with internal stakeholders and suppliers.• Support strategic initiatives and supplier expansion efforts.• Resolve customer and supplier concerns professionally.Must-Have Qualifications:• High School Diploma or GED.• 2+ years of customer service experience.• 1+ year of hospitality, procurement, supply chain, or hotel operations experience.• Experience in hotel operations, hotel sales, or procurement.• Strong Microsoft Office skills.• Excellent written and verbal communication.• Ability to manage multiple priorities simultaneously.Preferred Qualifications:• Bachelor's Degree.• 3+ years of hospitality, procurement, supply chain, or operations experience.• Spanish bilingual skills (preferred, not required).