Host - Good Times Café (Part-Time)

Job Description

Job Description

The Host – Good Times Café is responsible for greeting and seating guests, operating the point-of-sale (POS) terminal, answering incoming calls, and supporting the front-of-house team to ensure a welcoming and efficient guest experience. This position maintains cleanliness and organization of the host and register areas while upholding AAA Four Diamond service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets and welcomes guests promptly and warmly upon arrival, confirming seating preferences or reservations and escorting them to assigned tables with professionalism and courtesy.
• Manages host station operations, including reservations, seating charts, waitlists, and table assignments, to balance server workloads and maintain efficient guest flow.
• Processes guest payments for dine-in and to-go orders, following established cash-handling and transaction procedures.
• Monitors the dining room and public areas to anticipate guest needs, manage wait times, and ensure a comfortable, welcoming atmosphere throughout service.
• Communicates effectively with servers, bussers, and management regarding table status, guest flow, and seating readiness to support smooth operations.
• Operates the POS system to process guest payments accurately and efficiently, ensuring compliance with established cash-handling and transaction procedures.
• Takes and inputs guest food and beverage orders when needed, ensuring accuracy, proper presentation, and timely delivery in accordance with service standards.
• Assists with bussing, cleaning, and resetting tables quickly and efficiently during peak periods to maintain a clean, organized, and guest-ready dining environment.
• Stocks and organizes host and cashier areas, menus, utensils, condiments, and guest service items to ensure readiness and efficiency throughout the shift.
• Answers incoming guest calls, provides accurate information regarding restaurant services, and manages reservation or seating inquiries professionally.
• Responds promptly and professionally to guest inquiries, special requests, or seating issues, resolving concerns with discretion and guest focus.
• Performs opening, closing, and side work duties as assigned, including preparing host materials, updating seating plans, and completing daily reconciliation tasks.
• Verifies guest identification to ensure compliance with alcohol service laws and adheres to all ABC regulations, RBS training standards, and internal policies.
• Performs other job-related duties as assigned to support smooth operations and uphold guest satisfaction standards.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Strong verbal communication and interpersonal skills.
• High level of professionalism and guest service orientation.
• Ability to work in a fast-paced environment with efficiency and accuracy.
• Prior experience in guest service or restaurant operations preferred.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Additional coursework in hospitality, customer service, or communications is a plus.
• Minimum of 6 months to 1 year of experience in a guest-facing or host/hostess role, preferably in a restaurant or café setting.
• Experience managing reservations, greeting guests, and organizing seating arrangements.
• Strong interpersonal and communication skills with a friendly and professional demeanor.
• Ability to multitask and remain calm in a fast-paced, high-volume environment.
• Prior experience in a casino, resort, or similar hospitality setting is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, courteously, and professionally with guests, servers, and management; responsible for greeting guests, managing waitlists, answering questions, and coordinating seating assignments to ensure a welcoming and efficient dining experience.
• Lifting and Carrying: Occasionally lifts and carries menus, reservation books, and promotional materials weighing up to 15 pounds.
• Manual Dexterity: Regularly uses hands and fingers to operate reservation systems, manage guest lists, handle menus, and assist with basic administrative or service tasks.
• Mobility: Continuously moves throughout the dining room, entrance area, and podium station; requires walking, standing, bending, and reaching for extended periods, especially during peak service times.
• Stationary Work: Frequently remains standing at the host station for extended periods while monitoring guest flow and managing reservations.
• Tool Operation: Regular use of host stand systems, waitlist software, handheld radios, and standard office tools; may occasionally operate a POS system when assisting with takeout or cashier functions.
• Visual Acuity: Requires near vision to view seating charts, recognize guest needs, and manage waitlists accurately; far vision necessary to monitor dining room availability and flow.
• Working Conditions: Routinely works in a busy restaurant environment with exposure to fluctuating noise levels, guest traffic, and lighting. Regular exposure to a smoking environment while transitioning through casino or public areas.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.