Advocate

The Mobile Advocate is a vital member of the Willow Domestic Violence Center team, providing trauma-informed advocacy, crisis intervention, and supportive services to individuals impacted by domestic violence. This role delivers client-centered case management, advocacy, and crisis support through a solution-focused, survivor-centered approach. The Mobile Advocate ensures clients receive timely, appropriate, and comprehensive assistance as they navigate and access supportive services. Client Services ESSENTIAL DUTIES AND RESPONSIBILITIES include providing community-based, client-centered case management, advocacy, crisis intervention, safety planning, and domestic violence education in safe, agreed-upon off-site locations. Additional responsibilities include assessing survivor needs, providing appropriate referrals, facilitating intake and engagement processes, developing and maintaining collaborative relationships with community partners, coordinating with internal Willow programs, responding to referrals with timely outreach, and maintaining confidentiality and ethical practice. Documentation & Reporting Complete and maintain accurate, timely, and confidential client documentation; prepare and submit Mobile Advocate reports and required outcome documentation in compliance with funding agency requirements, program standards, and reporting expectations. Submit all internal agency documentation, incident reports, referrals, and related paperwork in a timely manner, and utilize agency software to complete accurate documentation of all services provided. Hotline Cross‑coverage Provide crisis and supportive counseling/advocacy, information, referrals, and safety planning over the telephone or via text, webchat or messaging in a trauma‑informed and solution‑focused manner. Screen and assess risk to determine survivor needs. Link individuals to appropriate services as needed. Develop safety plans with incoming callers. Other Duties Assist the Hotline and other programs when needed, providing crisis and supportive counseling, information, referrals, and safety planning over the telephone or in person. Any other duties as may be assigned. Required Qualifications Bachelor's Degree in Social Work or related field, or equivalent combination of education and experience. Minimum of one-year experience working with families in crisis. Bilingual in Spanish or ASL preferred. Excellent written/oral communication and computer skills (Microsoft Office suite) required. Capacity to work well with a variety of systems, maintaining discretion and confidentiality. Adaptable and flexible. Availability to work weekends and evenings as needed. New York State Driver's License not in jeopardy of being revoked and in compliance with agency standards. Access to a reliable vehicle. Our Mission To prevent domestic violence and champion survivor safety, justice, healing, and hope. Our Values Inclusion, Respect, Integrity, Excellence, Collaboration. We offer $23.00/hour plus a generous benefits package including paid time off and a 40lk retirement plan. Willow Domestic Violence Center is an Equal Opportunity Employer. #J-18808-Ljbffr