Customer Care Representative

Construction Customer Care RepresentativeToll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Princeton, New Jersey.This position is on-site 5 days per week. The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.Primary responsibilities include:Conduct routine homeowner meetings to observe and assess warranty request submissionsService appointment communications and coordination between homeowners and trade partnersService request management: entering, updating, closing and purchase order processingConduct home complete/quality inspections prior to delivery to the customerResponsible for customer satisfaction metrics related to homeowners servedAll other duties as assignedThis is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!Qualifications include:Outstanding customer service skillsAbility to plan and prioritize while focusing on detail orientation and effective time managementWhen speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas conciselyApplies creative problem-solving to address business needs and issuesStrong computer skills including Outlook, Excel, and WordQualifications also include:Essential: High school diploma or equivalent, 3 - 5 years of residential construction experiencePreferred: Experience with a service department, 1 - 3 years of customer service experienceThe salary for this position is $26.61-$35.28 per hour. We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!