Operations Training Manager

Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!

We invest in our employees with a comprehensive benefits package designed to support your health, financial well-being, professional growth, and work-life balance. Eligible employees enjoy:

• Paid vacation, sick leave, and holidays
• Medical, dental, and vision insurance, with substantial employer contributions toward premiums
• A 401(k)-retirement plan with employer matching and discretionary contributions
• Educational assistance and student loan repayment support
• Employer-paid life insurance and long-term disability coverage
• Employee loan incentives
• Service recognition programs that celebrate career milestones

Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. If you're looking for meaningful work with a community-focused organization that invests in its employees, we encourage you to apply today at 

Ideal candidates will demonstrate the bank’s core values.

Driven : Hard-working, self-motivated, and strives for excellence.
Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win.

Dedicated : Committed to the success of colleagues, customers, and the Bank.
Has a team-first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results.

Engaged : Cares about their job and the Bank’s success.
Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.

Essential Responsibilities

The Operations Training Manager will:

• Develop, deliver, and maintain training programs covering operational procedures, products, services, systems, compliance requirements, and Bank initiatives.
• Manage onboarding programs for new hires and internal transfers, ensuring employees receive the foundational knowledge, resources, and hands-on experience necessary for success in their roles.
• Identify training needs through stakeholder collaboration, performance assessments, regulatory changes, and operational requirements.
• Monitor training effectiveness through tracking, accountability reviews, employee feedback, and performance evaluations.
• Oversee the creation, maintenance, distribution, and governance of operational manuals, procedures, job aids, training materials, technical documents, and employee communications.
• Serve as a subject matter expert on operational processes, lending and deposit products, compliance requirements, and Bank systems.
• Partner with management to develop training strategies that improve employee performance, operational consistency, regulatory compliance, and organizational effectiveness.
• Lead or support special projects, product implementations, and strategic initiatives as assigned by the Chief Operations Officer.

Minimum Qualifications

• Demonstrated commitment to the Bank’s core values of being driven, dedicated, and engaged.
• High School Diploma or equivalent.
• Three years of experience in lending compliance.
• Three years of experience conducting, facilitating, or managing training programs.
• Intermediate proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Human Resource Development, Organizational Development, Education, or a related field.
• Five years of experience in lending compliance, preferably within a banking environment.
• Five years of experience conducting or managing training programs.
• CRCM designation or equivalent professional certification.

Job Requirements

• Extensive knowledge of federal and state banking regulations affecting operations, mortgage lending, consumer lending, and commercial lending activities.
• Strong knowledge of operational procedures, lending documentation, banking products, services, and related software systems.
• Demonstrated leadership, coaching, and mentoring skills with the ability to develop employees and foster a culture of continuous learning.
• Strong instructional design, facilitation, and training delivery skills with the ability to assess needs and evaluate training effectiveness.
• Excellent verbal, written, presentation, and interpersonal communication skills with the ability to communicate complex information effectively to diverse audiences.
• Strong analytical and problem-solving abilities with the capability to identify operational needs, evaluate solutions, and implement improvements.
• Strong organizational and project management skills with the ability to manage multiple priorities, deadlines, training initiatives, and documentation projects.
• Able to perform the essential responsibilities of the position with or without reasonable accommodation. First Federal Bank is committed to providing reasonable accommodations throughout the application and employment process. Applicants requiring assistance or accommodation are encouraged to contact Human Resources.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.