Customer Experience Specialist

Join a Company That’s Redefining Air and Improving Lives At Broan-NuTone, we don’t just lead the residential ventilation industry in North America, we’re shaping its future. Through innovation, ingenuity, and a relentless focus on quality, we’re on a mission to be the most trusted and forward-thinking manufacturer of residential ventilation solutions. Our impact is everywhere: in more 110 million homes across North America , where our products help families breathe easier every day. In fact, we move nearly 13 trillion cubic feet of fresh air annually ; a testament to the scale and significance of what we do. Behind that impact are our 2,000+ entrepreneurs working across four countries, driven by a shared passion for innovation and excellence. Our products are crafted in our three manufacturing facilities and supported by a network of trusted partners. Together, we bring to life a powerful portfolio of industry-leading brands, including Broan-NuTone, Zephyr, BEST, and Venmar . A Culture Built on Purpose and Values What truly sets us apart is how we work. Our Core Values, Safety, Trust, Entrepreneurial Spirit, and Bias for Action , guide every decision we make and every interaction we have. We’re proud to foster a collaborative, high-energy culture where ideas thrive, innovation is encouraged, and people feel empowered to make an impact. Our purpose is simple yet powerful: improving lives through better air. Every product we create is designed to make homes healthier, more comfortable, and longer lasting; helping families flourish and giving professionals solutions they can trust. It’s meaningful work we can stand behind. Part of Something Bigger Founded In 1932, Broan-NuTone Is a Cornerstone Of Madison Air, One Of The Fastest-growing Companies Transforming The Future Of Air. In April 2026, Madison Air Went Public On The New York Stock Exchange (MAIR), Reflecting Its Remarkable Growth And Momentum. Today, Madison Air Includes 8,000+ entrepreneurs worldwide $10 billion in enterprise value 42 manufacturing facilities across 11 countries Together, we’re united by a bold mission: to make the world safer, healthier, and more productive through the transformative power of air. Ready to make your mark? Join us and help improve lives with better indoor air quality. Job Summary We are seeking an outgoing, organized, and friendly Customer Experience Specialist to join our growing team and provide top-notch service. In this role, you will interact directly with our customers primarily by phone to answer questions, solve problems, provide education, process orders, and maintain our company’s reputation for high-quality service. This is a hybrid role that would require three days onsite at our corporate headquarters in Hartford, WI. This role is not eligible for sponsorship. Job Responsibilities Field incoming customer requests via Phone, Email, Fax, and Letter Resolve customer concerns by asking probing questions to determine their primary concern, selecting and explaining the best solution and ensuring resolution. Recommend potential products by analyzing customer needs Obtain necessary information from customers to adequately follow up. Document important customer information in AS400 and Salesforce Process orders, order changes, cancellations, adjustments, and credits. Foster and maintain relationships with customers to continuously improve our retention rate. Maintain updated knowledge of all company products to provide adequate education to customers. Attend all required internal meetings assigned, which may require coming into the office. Perform tasks and duties assigned by management. Provide back up support for the receptionist. Job Requirements High School Diploma or equivalent 1 + years of customer service experience Excellent written and verbal communication skills Basic computer skills and excellent phone disposition Experience with CRM systems preferred. Willingness to work independently or as part of a team. Coachable; Adaptable; Team Player Benefits health, dental and vision insurance company paid life insurance disability insurance retirement plans paid time off wellness program education assistance parental leave employee assistance programs In addition, we provide a competitive pay structure that rewards our employees for their hard work and dedication, ensuring that they are compensated fairly for their contributions. Join our team and enjoy the peace of mind and financial stability that comes with our outstanding benefits and competitive pay. #J-18808-Ljbffr