Retail Service Team Member

Responsibilities Help customers shop, locate products, and provide them with solutions. Provide a fast and friendly checkout experience; execute cash handling to standards. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on the Voice of Customer (VOC) survey. Assist with Omni channel processes, including BOPIS and SFS. Participate in truck unloading, stocking, and planogram processes. Complete merchandise recovery and maintenance including the merchandise return/go back process and general store recovery to ensure a well‑merchandised and in‑stock store. Perform Store In Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs. Adhere to SOPs and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members. Cross‑trained in custom framing selling and production. Qualifications Retail and/or customer service experience preferred. Physical Requirements Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. Work Environment Public retail store setting, climate controlled in most areas; some stock rooms may not be climate controlled. Occasional outdoor work retrieving shopping carts or unloading trucks. Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings. Additional Information Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Total base pay range: $11.50 – $13.50 per hour. Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, or to receive all other benefits and privileges of employment, please contact Customer Care at View phone number on click.appcast.io. #J-18808-Ljbffr