ERP/CRM Architect

Job Description

Job Description

We are looking for an ERP/CRM Architect to lead the design, support, and evolution of enterprise applications in Lititz, Pennsylvania. This role will shape a reliable and scalable application landscape by partnering with business teams, internal IT groups, and external service providers. The ideal candidate brings strong architectural insight, vendor oversight experience, and a practical approach to improving system performance, support processes, and long-term technology strategy.

Responsibilities:
• Oversee managed service providers and third-party application partners, monitoring service quality, responsiveness, issue resolution, and overall user satisfaction.
• Establish and refine standards for support operations, project execution, and change control to strengthen consistency and service effectiveness.
• Work closely with business stakeholders, technical teams, and outside partners to improve the user experience across the enterprise application environment.
• Coordinate with help desk teams to create smooth escalation paths between frontline support and advanced application support functions.
• Define and guide application and enterprise architecture decisions that support business priorities, future growth, and operational stability.
• Develop and implement integrations across business systems so data and processes move efficiently between platforms.
• Evaluate current workflows and IT practices, recommending practical enhancements that improve performance, reliability, and efficiency.
• Lead application upkeep activities, including upgrades, maintenance planning, and ongoing optimization across the technology portfolio.
• Prepare solution recommendations, implementation plans, and effort estimates to support informed investment and design decisions.
• Track provider performance against expected service levels, address gaps in delivery, and identify emerging technologies that can strengthen the application ecosystem.• Demonstrated experience managing external vendors and holding service partners accountable to performance expectations.
• Strong knowledge of ERP and CRM architecture, including solution design, integration planning, and operational support models.
• Hands-on experience with SAP S/4HANA and familiarity with Basis or HANA environments.
• Ability to translate business needs into scalable technical solutions aligned with enterprise goals.
• Experience working across cross-functional teams that include business users, IT support, and third-party providers.
• Understanding of change management, incident resolution practices, and structured project delivery methods.
• Skill in developing estimates, technical proposals, and implementation roadmaps for enterprise application initiatives.