Customer Relations Specialist

Customer Relations SpecialistThe Cary Company is a forward-thinking industrial distribution company committed to excellence in customer experience, innovation, and employee development. Our culture is built on collaboration, integrity, and continuous improvement. We strive to create an environment where employees can thrive and contribute to our mission of providing exceptional products and services.Position OverviewWe are seeking an ambitious, energetic individual to join our team as a Customer Relations Specialist. This role is perfect for someone who thrives on managing multiple tasks while delivering world-class customer service. You'll support our sales force and management team while thinking beyond the immediate scope of the job to understand the bigger picture of the company.ResponsibilitiesDrive repeat business by making exceptional service a priority; respond promptly and professionally to customer inquiries via phone and email.Efficiently process orders and transactions.Track and update customers on order status and delivery timelines by coordinating with logistics and shipping partners.Ensure accurate and timely order fulfillment by collaborating with sales and warehouse teams.Improve overall customer experience and service efficiency by working cross-functionally.Resolve customer complaints and issues diplomatically and effectively.Maintain accurate and organized customer records in the CRM system.Recommend new products or services by identifying relevant features and benefits.Continuously seek opportunities to enhance customer satisfaction and loyalty.QualificationsBachelor's degree requiredProven experience in a customer service role a plusExcellent communication and interpersonal skillsStrong problem-solving abilities and customer-focused mindsetProficiency in Microsoft Office Suite and customer service softwareAbility to multitask and prioritize in a fast-paced environmentDetail-oriented with high accuracy in order processingKnowledge of packaging materials and products is a plusBilingual (Spanish/English) is a plusPerks & BenefitsMedical, Dental, Vision InsuranceLife and Supplemental InsuranceShort-Term Incentive PlanCompany-Funded Profit SharingHRA & Cafeteria PlanSeasonal Company-Sponsored EventsWork/Life Balance InitiativesChildcare Reimbursement Program9/80 Scheduling Option (after 1 year)About UsEstablished in 1895Grew from 30 employees in 2005 to over 240 todayLocations: Addison, IL (HQ), Indianapolis, IN, Pittsburgh, PA, Salt Lake City, UT, Jurupa Valley, CA, Livermore, CA, Charlotte, NCDistribute rigid packaging products and industrial filtrationRecently renovated corporate office/warehouse in AddisonPrivately owned, focused on autonomy, connectedness, and confidence in your roleCulture HighlightsStrengths-based approach to leverage what employees enjoy and excel at2–4 structured one-on-one meetings per year (replaces traditional performance reviews)Mentorship and guidance from experienced leadersCommittees: Culture Committee and Cary CaresFun Fridays, Weekly Yoga, and other eventsCore Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This TogetherPeople who thrive here are positive, open-minded, curious, customer-focused, and supportive of co-workers The Cary Company