Front Desk Receptionist

Front Desk ReceptionistWake Endoscopy is seeking a detail-oriented and dependable Front Desk Receptionist to join our ambulatory surgery center team. This position plays a critical role in providing an exceptional patient experience while supporting administrative and clinical operations. The ideal candidate will be flexible and able to float between Wake Endoscopy centers throughout the Raleigh area as operational needs require.Key ResponsibilitiesWelcome patients and visitors by greeting them in person and responding to telephone inquiries in a professional and courteous mannerCollect and verify patient identification cards and insurance informationEnsure all required documentation is complete and that necessary forms are accurately signed by patientsUpdate patient accounts by recording personal and financial information in the revenue management systemCollect copayments and deductibles as requiredAccurately record payments in the billing system or log and issue receipts for payments receivedBalance upfront collections at the end of each shiftNotify clinical staff when patients are ready to proceed to the clinical areaPrepare patient charts for the following dayProtect patients' rights by maintaining strict confidentiality of personal and financial informationAccept deliveries to the ASC as neededMaintain business office inventory and equipment by monitoring stock levels and ordering supplies as necessaryReceive and open office mail as neededMake bank deposits as requiredMaintain strict adherence to the center's policies and procedures; report discrepancies or needed process improvementsAttend all required education and training sessionsMaintain regular and predictable attendancePerform other administrative and miscellaneous duties as assignedQualificationsHigh school diploma or equivalent requiredOne or more years of related experience, preferably in a healthcare or medical office settingStrong multitasking abilities with excellent attention to detail and organizationKnowledge of Microsoft Excel and Outlook requiredAbility to read, write, and communicate effectively in EnglishProfessional demeanor with strong customer service and teamwork skillsReliable, accountable, and patient-focusedWhy Join Wake Endoscopy?Competitive paySupportive and collaborative team environmentProfessional ambulatory surgery center settingWake Endoscopy is an Equal Opportunity Employer.Apply today and become part of a team dedicated to delivering exceptional patient care!Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.